Youth Coordinator

Dynamic Workforce Solutions; Dubuque (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Dynamic Workforce Solutions in Dubuque, IA, is seeking a Youth Coordinator to manage program requirements under federal workforce acts. This exempt, full-time role reports to the Operations Manager and is based at the Dubuque IowaWORKS office.

The position focuses on delivering Extreme Customer service while ensuring compliance with applicable laws and policies. The candidate will work with staff to implement policies, monitor performance, and develop SOPs to meet program goals, fostering

Qualifications

• Customer-service excellence is required for handling programs and clients.
• Knowledge of workforce development and relevant policies is a plus.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Manage the Workforce Investment Act/Workforce Opportunity and Innovation Act program requirements.
• Communicate new/modified policies to staff and provide guidance to improve performance.
• Coordinate with Quality Performance & Training Specialist for compliance.
• Develop and monitor strategies and SOPs to ensure program compliance and performance.

Skills

Extreme Customer Service

Job description

Company Description

About Us
The Dynamic Difference
We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.
Who We Are
A National Leader in Workforce Solutions
We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Job Description

Job Title: Youth Coordinator
Reports to: Operations Manager
Position Classification: Exempt
Office Location: Dubuque IowaWORKS office

Experience Extreme Customer Service

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.
Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

PURPOSE

Manages the programmatic requirements of the Workforce Investment Act/Workforce Opportunity and Innovation Act to achieve and/or exceed established goals. Also ensures that systems are in place to deliver quality program services.

Essential Job Functions

• Manage the applicable program to meet/exceed defined goals. Maintain subject matter expert level knowledge on all applicable federal, state and local laws, regulations and guidance for the identified program.
• Communicate new and/or modified policies and procedures to staff. Provide technical assistance to center staff to improve performance as well as quality and customer satisfaction.
• Works closely with Quality Performance & Training Specialist to ensure program compliance.
• Identify, develop, implement and monitor strategies, tactics and standard operating procedures to ensure program compliance and