Deputy Director

Dynamic Workforce Solutions; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401K

Flexible Spending Account

Tuition Assistance

Job summary

Dynamic Workforce Solutions seeks a Senior Program Manager to lead the Workforce Center team, drive performance, and ensure funding compliance. You will shape strategy, supervise staff, and coordinate with the Board and partners to achieve outcomes.

Responsibilities include budgeting, reporting, staff development, and representing DWFS in local and national forums. A Bachelor's degree and progressive leadership experience are required, with a focus on customer service and continuous improvement.

Qualifications

• Education: Bachelor's degree in Human Services, Business, Education or Human Resources or equivalent.
• Experience: Progressive responsibilities in management and workforce development program operations; senior staff experience in Workforce Development.
• Skills/Abilities: Strong project management, organizational, personnel, problem solving, data analysis, communications; able to meet deadlines; work independently.

Responsibilities

• Coach and lead the Workforce Center team to meet funding requirements and performance goals.
• Develop and implement strategies for performance objectives in daily operations.
• Implement and oversee a quality management model for continuous improvement and customer satisfaction.
• Assist management with day-to-day operations and staffing needs.
• Assist Director and Fiscal team with budget preparation and monitoring.
• Represent the Workforce Centers in local, State and National forums as requested by the Board.
• Conduct regular staff meetings to review performance and contract requirements.
• Monitor compliance with Federal, State and Local regulations affecting workforce operations.
• Maintain positive relationships with Board, employers, partners, and stakeholders to enhance outcomes.
• Provide regular communications to Board, DWFS management, staff, partners, and the public.
• Seek best practices to replicate where appropriate.
• Assist Director with hiring/promoting employees and coaching to improve performance.
• Utilize Extreme Customer Service in all interactions.

Skills

Project management

Leadership

Communication

Data analysis

Problem solving

Team supervision

Budgeting

Education

Bachelor's degree (Human Services/Business/Education/Human Resources)

Job description

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Company Description

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Primary Objectives of Position

Supports the strategic direction established by the Project Director to provide management, leadership, coaching, and staff support to implement the mission, vision and business plans of the Board and Workforce Center System.

Essential Job Functions

• Coach and lead the Workforce Center team to ensure operations are meeting the requirements of the funding source, and that performance goals and objectives are being met or exceeded.
• Develop and implement strategies to incorporate a focus on performance objectives in the daily operations of organizational staff.
• Implement and oversee a quality management model for continuous improvement and customer satisfaction.
• Assist management in addressing the administrative needs and provide supervision on the day to day operations of the project.
• Assist Project Director and Fiscal Team on budget preparation and ongoing fiscal monitoring.
• Represent the Workforce Centers in local, State and National forums as requested by the Board.
• Conduct regular meetings with staff to review performance and contract requirements.
• Monitor for compliance with applicable Federal, State and Local regulations that apply to workforce development business operations.
• Establish and maintain positive working relationships with the Board, employers, community partners, supportive service organizations, economic development groups, and all workforce partners to optimize customer satisfaction and community relations.
• Provide regular effective communication related to project deliverables to members of the Board, DWFS management, operations staff, community partners and the general public.
• Seek out best practices to replicate when and where appropriate.
• Assist Project Director with hiring and promoting employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching focused on improving performance.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties

Other duties and special projects as needed to meet overall company objectives. This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands / Work Environment

Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Qualifications

Education: Minimum of a Bachelor's Degree in Human Services, Business, Education or Human Resource field or equivalent.

Experience: Progressive responsibilities in management and workforce development program operations. Strong business knowledge of fiscal operations and performance measurement. Must have prior experience as a senior staff member in Workforce Development. Experience in training/coaching and mentoring required.

Skills/Abilities: Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers. High level of communications skills and the ability to work alone. Need strong technical skills and commitment to a continually improving environment.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Additional Information

Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance.

Diversity

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development, and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing, and retaining a base of employees that reflects the diversity of our customers is essential to our success.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.

All your information will be kept confidential according to EEO guidelines.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.