Railbike Operations Lead — Safety, Guest Experience & Growth

Mendocino Railway; Fort Bragg (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid holidays

Sick leave

Paid time off

Job summary

Mendocino Railway is hiring a Railbike Operations Manager in Fort Bragg, CA. This full-time role leads railbike operations, safety, staff development, and guest experiences, overseeing schedules, equipment readiness, and financial performance.

The position requires strong leadership, a commitment to safety, and collaboration with leadership to drive growth and improvements across sites. The Railbike Operations Manager will manage staffing, ensure compliant operations, monitor guest satisfaction,

Qualifications

• Minimum high school diploma or GED required.
• Previous management experience in tourism, hospitality, outdoor recreation, or related fields preferred.
• Strong leadership, communication, and customer-service skills essential.

Responsibilities

• Direct and oversee all railbike operations in Fort Bragg and Willits.
• Develop staffing plans, schedules, and training to meet demand and budgets.
• Monitor performance, guest satisfaction, and financial goals.
• Ensure safety, compliance, and proper reporting and records.
• Lead maintenance coordination and equipment readiness.
• Collaborate with leadership to drive growth and improvements.

Skills

Leadership

Customer service

Staff management

Safety compliance

Communication

Problem solving

Education

High school diploma or GED

Tools

Reservations systems

MS Office

POS systems

Job description

Mendocino Railway is hiring a Railbike Operations Manager in Fort Bragg, CA. This full-time role leads railbike operations, safety, staff development, and guest experiences, overseeing schedules, equipment readiness, and financial performance.

The position requires strong leadership, a commitment to safety, and collaboration with leadership to drive growth and improvements across sites. The Railbike Operations Manager will manage staffing, ensure compliant operations, monitor guest satisfaction,