Deposits Back-Office Specialist - Hybrid & Detail-Driven

The Goldman Sachs Group; Draper (UT); Hybrid; USD 40,000 - 60,000; Full time

Job summary

The Goldman Sachs Group is hiring a Back Office Fulfillment Specialist in Draper, UT. This role is crucial for supporting customer inquiries related to online retail deposit products. Responsibilities include resolving cases related to account maintenance and deposits while navigating internal systems efficiently.

The ideal candidate will have at least 2 years of customer service experience and a high school diploma. The position operates under a hybrid model, requiring in-office work three days a week.

Qualifications

• 2+ years of customer service experience required.
• Familiarity with banking operations like payments and ACH is necessary.
• Self-motivated with detail-oriented and flexible approach.

Responsibilities

• Resolve customer inquiries related to retail deposit products.
• Document actions taken and decisions clearly.
• Meet performance expectations across key metrics while maintaining a customer-first approach.

Skills

Customer service experience

Understanding of banking operations

Attention to detail

Analytical skills

Problem-solving

Organizational skills

Education

High School diploma

Job description

The Goldman Sachs Group is hiring a Back Office Fulfillment Specialist in Draper, UT. This role is crucial for supporting customer inquiries related to online retail deposit products. Responsibilities include resolving cases related to account maintenance and deposits while navigating internal systems efficiently.

The ideal candidate will have at least 2 years of customer service experience and a high school diploma. The position operates under a hybrid model, requiring in-office work three days a week.