Deposits Complaints Investigator

The Goldman Sachs Group; Richardson (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Marcus by Goldman Sachs, the online consumer banking arm of Goldman Sachs, is seeking a Complaints Specialist to investigate and resolve escalated US Deposits customer complaints. You will be the primary point of contact throughout the lifecycle, coordinating with internal teams to gather information and drive timely resolution.

The role calls for strong analytical and problem-solving skills, excellent written and verbal communication, and meticulous attention to detail, while balancing multiple

Qualifications

• Strong analytical, investigative and problem-solving skills.
• Ability to prioritise and manage multiple tasks in a fast-paced environment.
• Excellent written and verbal communication; detail-oriented and accurate.
• Self-motivated, adaptable and eager to learn in a regulated setting.

Responsibilities

• Serve as primary investigator for US Deposits customer complaints and resolve them in a timely manner.
• Manage a portfolio of complaints, meeting SLAs and performance targets.
• Research, analyze and identify root causes; recommend solutions.
• Partner with cross-functional teams to improve processes and support automation.
• Provide updates via inbound/outbound communications and ensure compliance.

Skills

Analytical skills

Investigative skills

Task prioritisation

Communication skills

Attention to detail

Self-motivated

Microsoft Office

Tools

Microsoft Excel

Microsoft Word

Job description

Marcus by Goldman Sachs, the online consumer banking arm of Goldman Sachs, is seeking a Complaints Specialist to investigate and resolve escalated US Deposits customer complaints. You will be the primary point of contact throughout the lifecycle, coordinating with internal teams to gather information and drive timely resolution.

The role calls for strong analytical and problem-solving skills, excellent written and verbal communication, and meticulous attention to detail, while balancing multiple