Tier II Support Specialist – Hybrid & Growth Opportunities

Goldman Sachs; Draper (UT); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health and welfare programs

Annual vacation entitlement

Fitness membership reimbursement

Child care services

Job summary

Goldman Sachs Bank AG is seeking a Tier II Customer Support Specialist for its Draper, UT location. The role involves managing complex customer inquiries and working closely with teams to improve operational efficiency. A minimum of 2 years in a customer-facing role is required, along with strong analytical and communication skills.

This position operates under a hybrid model, requiring three days in the office weekly, with potential future changes to full office attendance. Benefits include competitive vacation policies and health programs.

Qualifications

• Minimum of 2+ years in a customer-facing or contact center role.
• Experience handling complex customer issues.
• Strong analytical and organizational skills.

Responsibilities

• Act as an escalation point for complex inquiries.
• Partner with cross-functional teams for solutions.
• Investigate issues and recommend process improvements.
• Manage assigned casework and meet service level expectations.

Skills

Customer service experience

Analytical thinking

Problem-solving

Communication skills

Interpersonal skills

Education

High school diploma

Job description

Goldman Sachs Bank AG is seeking a Tier II Customer Support Specialist for its Draper, UT location. The role involves managing complex customer inquiries and working closely with teams to improve operational efficiency. A minimum of 2 years in a customer-facing role is required, along with strong analytical and communication skills.

This position operates under a hybrid model, requiring three days in the office weekly, with potential future changes to full office attendance. Benefits include competitive vacation policies and health programs.