Depositor Services Processing & Tax Support Specialist I

Fifth Third Bank; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank is seeking an entry-level Depositor Services Processing & Support Specialist I in Cincinnati, OH. The role focuses on processing and storing deposit support records, handling tax forms W-8/W-9, and supporting internal call centers with customer profiles and tax withholding questions.

Responsibilities include data entry, document verification, and maintaining IRS reporting standards. The position emphasizes accuracy, risk awareness, and contributing to a positive customer

Qualifications

• High School Diploma or equivalent.
• 2-4 years professional experience.
• Ability to stand for long periods and work in close quarters.
• Experience filing and retrieving documents.
• Depositor services or banking experience preferred.
• Detail oriented; strong written and verbal skills.
• Proven computer skills; organizational skills.
• Ability to work independently and in a group environment.

Responsibilities

• Ensure accuracy and timely processing of tasks including envelope stuffing, branch capture bag handling, statement reconstructions, and verification of deposit requests.
• Process and review tax forms such as W-8/W-9, B-Notices, C-Notices, and remittance processing as needed for customer accounts.
• Check documents and system records to assist various departments; protect customer information per procedures.
• Provide top-tier customer service to internal and external partners; contribute to customer experience improvements.
• Sort mail; prepare outgoing mail and packages; manage storage and labeling of documents.
• Assist with training peers and participate in UAT testing and process improvement projects.

Skills

Detail oriented

Strong written/verbal skills

Organizational skills

Proven computer skills

Independent work

Education

High School Diploma or equivalent

Job description

Fifth Third Bank is seeking an entry-level Depositor Services Processing & Support Specialist I in Cincinnati, OH. The role focuses on processing and storing deposit support records, handling tax forms W-8/W-9, and supporting internal call centers with customer profiles and tax withholding questions.

Responsibilities include data entry, document verification, and maintaining IRS reporting standards. The position emphasizes accuracy, risk awareness, and contributing to a positive customer