Premium Commercial Banking Support Specialist

Fifth Third; Cincinnati (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH, is seeking a Commercial Support Client Specialist to handle complex customer interactions and technical service requests for Commercial Banking clients. You will own issues from start to finish, coordinate with Client Advisors and internal teams, and ensure timely resolution while maintaining strong customer relationships.

The role emphasizes remittance processing knowledge, written and verbal communication skills, and the ability to multi-task in a fast-paced

Qualifications

• Three years of banking, financial services, or customer service experience.
• Extensive knowledge of remittance processing preferred.
• Strong verbal and written communications skills.

Responsibilities

• Fulfills incoming service requests and calls for Commercial clients, providing status updates and final resolution.
• Collaborates with internal partners to deliver outstanding service on technical requests.
• Monitors CRM Service Request queues and escalates as needed to resolve issues.
• Writes email communications following company standards; researches and resolves complex complaints.
• Investigates customer concerns and identifies root issues to drive resolution.

Skills

Customer service

Remittance processing

Communication

Multi-tasking

Education

High school diploma

Tools

CRM Software

MS Office

Job description

Fifth Third Bank in Cincinnati, OH, is seeking a Commercial Support Client Specialist to handle complex customer interactions and technical service requests for Commercial Banking clients. You will own issues from start to finish, coordinate with Client Advisors and internal teams, and ensure timely resolution while maintaining strong customer relationships.

The role emphasizes remittance processing knowledge, written and verbal communication skills, and the ability to multi-task in a fast-paced