Depositor Services Processing & Support Specialist I

Fifth Third; Cincinnati (OH); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Fifth Third Bank in Cincinnati, OH seeks a Depositor Services Processing & Support Specialist I to handle tax form processing, IRS reporting, and customer profile support. You will analyze data, verify information, and ensure compliance while supporting internal call centers for tax withholding questions.

The role requires a high school diploma, 2 years in banking/tax processing, and familiarity with ACE, RAFT, RRS, Mobius, and Excel. Training and cross-training opportunities are provided.

Formación

• High school diploma or equivalent.
• Two years related banking/tax processing experience preferred.
• Knowledge of ACE, RAFT, RRS and Mobius systems desirable.
• Strong analytical, organizational and problem-solving skills.
• Ability to work in a fast-paced environment and perform data entry accurately.

Responsabilidades

• Process IRS information reporting and tax withholding forms (W-8/W-9, B-Notices, C-Notices).
• Handle tax remittance processing and year-end reporting for customer accounts.
• Respond to internal inquiries via calls and emails; liaise with departments as needed.
• Assist with training and cross-training within the department.
• Maintain privacy and security of customer information and assist with system testing as required.

Conocimientos

Analytical skills

Problem solving

Microsoft Windows / PC navigation

Math skills

Attention to detail

Educación

High school diploma

Herramientas

ACE

RAFT

RRS

Mobius

Excel

Descripción del empleo

Depositor Services Processing & Support Specialist I### Depositor Services Processing & Support Specialist IApply: Cincinnati, OH: Full time: Posted Today: End Date: November 11, 2026 (13 days left to apply): R74517**Make banking a Fifth Third better** We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.**GENERAL FUNCTION**: Responsible for various support functions related to deposit products and customer information, including: Tax Form W8/W9 Processing; Federal and State Interest Remittance Processing, IOTA/IOLTA Processing, ECIF Duplicate Suspect Review, and other customer information/tax profile support. Obtain, analyze, verify, and key data as needed into online systems. Take appropriate steps to obtain missing information. Utilize online system and reports to analyze data to determine whether customer records should be combined or changed. Maintain up to date standards and practices of IRS reporting information. This position is also responsiblefor the internal call center for financial centers for all customer profile, information reporting, and tax withholding questions. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. **ESSENTIAL DUTIES AND RESPONSIBILITIES**: * Possess a clear understanding of IRS regulations related to information reporting and tax withholding, including Chapter 3 and Chapter 4 (FATCA) of the IRS code.* Process Tax Forms W-8 and W-9, B-Notices, C-Notices, Backup Withholding, Interest Remittance to State/Federal Governments, IOLTA Remittance, ECIF Duplicate Suspect Review, IRS reporting and Year End Reporting as necessary for customer accounts* Where necessary, make internal customer contact to obtain or verify information including taking inbound calls or making outbound calls to line of business internal customers or banking centers.* Perform quality control Assessment on customer information and tax Processing workflow.* Serves as a liaison with various departments regarding status of customer information.* Service customer records as required and as IT relates to compliance.* Provide customer service to financial center representatives regarding customer profile, information reporting, and tax withholding questions.* Analyze system data to identify where customer records need to be corrected.* Participate in UAT and production testing on systems associated with customer information and tax processing when necessary to upgrade systems to stay in compliance with IRS regulations.* Maintain up to date system knowledge and learn new systems as they Become available.* Provide input for new or updated procedures.* Learn new processes as they become available within the department and assist with cross training as necessary.* Have a clear understanding of the systems and programs such as ACE, ECIF, Filenet, RAFT, Mobuis, Excel, the IRS website, and assist others with the use of the systems.* Maintain privacy of customer information.* Communicate issues to management team. recommends improvements to help minimize future problems.* Assist with Training of processes and functions related the department.* Work with other corporate tax, financial Controls, risk, Retail, and other Lines of business on issues that might require additional processing, training or detailed work.* Consolidate and summarize documents and information.* Participate in department activities and team effectiveness Plan and have a clear understanding the plan* Perform any other duties as assigned. **SUPERVISORY RESPONSIBILITIES**: None. **MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED**:* high school diploma or equivalent.* Two (2) years related experience required, preferably in banking and/or tax processing.* basic math skills.* systems knowledge of ace, RAFT, RRS and Mobius preferred.* problem solving skills.* general PC navigation of window environment.* analytical and organizational skills.* Ability to work in a fast paced environment. #LI-GM2Depositor Services Processing & Support Specialist IAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.