Deposit Operations Specialist — Jack Henry Expert

Austin Capital Bank; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

PTO (16–30 days)

Paid holidays

401(k) with match

Massage program

Work-life balance

Career growth

Team environment

Job summary

Austin Capital Bank is seeking a Deposit Operations Representative in Austin, TX. This role supports daily deposit-related processing to ensure accuracy, efficiency, and regulatory compliance, reporting to the VP of Operations.

You will handle ACH, EIP, and wire transfers, account maintenance, and reconciliations while assisting customers and audits. The ideal candidate has experience with Jack Henry core banking systems, strong attention to detail, and solid banking operations knowledge.

Qualifications

• Direct experience using Jack Henry core banking system (required).
• Knowledge of banking operations, deposit accounts, and transaction processing.
• Strong customer service and communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Maintains confidentiality and exercises sound judgment.
• Proficiency with Microsoft Office products and banking software systems.

Responsibilities

• Process and support daily ACH, EIP, and wire transfer activities.
• Perform account maintenance and review customer account documentation for accuracy and completeness.
• Generate, review, and analyze operational and exception reports.
• Assist with balancing internal accounts, general ledger accounts, and other operational reconciliations.
• Prepare and distribute customer notices, correspondence, and required disclosures.
• Support online banking, bill pay, and cash management services for consumer and commercial customers.
• Research and resolve account discrepancies, transaction exceptions, and customer inquiries.
• Assist with transaction disputes, account investigations, and operational problem resolution.
• Open and maintain consumer and commercial deposit accounts in accordance with bank policies and procedures.
• Assist with bank audits, examinations, compliance requests, and internal reviews.
• Gather and provide documentation for formal complaints, subpoenas, and other legal or regulatory requests.
• Work directly with Jack Henry support and other third-party vendors to troubleshoot operations issues and system concerns.
• Perform interest adjustments, account corrections, and other maintenance activities as needed.
• Support the VP of Operations with operational projects, reporting, process improvements, and other assigned initiatives.
• Maintain a thorough understanding of bank policies, procedures, and regulatory requirements.
• Provide backup teller coverage and assist customers with deposits, withdrawals, payments, account inquiries, and other routine banking transactions as needed.
• Cross-train and collaborate with other departments to support overall branch and operational needs.
• Perform other duties as assigned.

Skills

Jack Henry core banking system

Attention to detail

Banking operations knowledge

Customer service skills

Communication skills

Confidentiality

Microsoft Office

Education

High school diploma or equivalent

Tools

Jack Henry core banking system

Job description

Austin Capital Bank is seeking a Deposit Operations Representative in Austin, TX. This role supports daily deposit-related processing to ensure accuracy, efficiency, and regulatory compliance, reporting to the VP of Operations.

You will handle ACH, EIP, and wire transfers, account maintenance, and reconciliations while assisting customers and audits. The ideal candidate has experience with Jack Henry core banking systems, strong attention to detail, and solid banking operations knowledge.