Deployment Technician

Insight Global; New York (NY); On-site; USD 34,000 - 52,000; Full time

Job summary

Insight Global is seeking Deployment Technicians to deploy Windows 11 across global offices and document configurations, runbooks, and troubleshooting steps.

The role emphasizes end-user training and close collaboration with IT staff, project managers, and other stakeholders to meet milestones. Experience with Windows 10/11, Intune, and imaging tools is required.

Qualifications

• Experience with Windows 10/11, iOS and Android operating systems.
• Strong understanding of Active Directory users and objects.
• Proficiency in Intune deployment and management (MDM).
• Familiarity with imaging and deployment tools: SCCM/MDT/Autopilot.
• Solid troubleshooting skills for hardware and software issues.
• Networking basics: TCP/IP, DNS, DHCP.
• PowerShell scripting is a plus.

Responsibilities

• Coordinate with IT staff, PMs and stakeholders to meet milestones.
• Adhere to runbooks and procedures during deployments and troubleshooting.
• Pre-provision devices with Microsoft Autopilot.
• Deploy and configure Windows 11 and user profiles.
• Enroll iOS/Android devices with Intune.
• Provide end-user support throughout deployment.
• Troubleshoot hardware and software issues during migration.
• Document deployment procedures and best practices.
• Collaborate with IT teams for smooth deployments.
• Track device inventory and travel to offices as needed.

Skills

Windows 10/11

iOS/Android

Active Directory

Intune/MDM

Autopilot/SCCM/MDT

PowerShell scripting

Communication skills

End-user support

Travel readiness

Tools

Intune

SCCM

MDT

Autopilot

PowerShell

Job description

Deployment Technicians should possess a robust technical background, superior communication skills, and demonstrated effectiveness in working with end-users. Additionally, they must adhere rigorously to technical processes, including runbooks. Experience within a law firm environment is highly desirable.

DELIVERABLES

Deployment of Windows 11 across all global offices.

Comprehensive documentation of processes, configurations, and troubleshooting steps.

Training and support provided to end-users.

KEY RESPONSIBILITIES / ACCOUNTABILITIES

• Work closely with IT staff, project managers, and other stakeholders to ensure project milestones are met.
• Adhere to established technical processes and procedures, including the use of runbooks, during deployments and troubleshooting.
• Pre-provision devices with Microsoft Autopilot.
• Deploy and setup user configuration on Windows 11 devices.

Enroll mobile devices (iOS and/or Android) with Microsoft Intune.

• Provide technical support and guidance to end-users throughout the deployment process.
• Troubleshoot and resolve technical issues related to the migration and upgrades.
• Document deployment procedures and best practices.
• Collaborate with other IT teams to ensure a smooth and efficient deployment.
• Provide feedback to help improve the technical deployment processes.
• Manage and track device inventory.
• Travel to various office locations within the specified region as required.
• Perform other duties as assigned by the Client.

EXPERIENCE AND TRAINING

Experience with Windows 10, Windows 11, iOS, and Android Operating Systems.

Solid understanding of Active Directory users and objects.

Proficiency in Intune deployment and management.

Experience with the Microsoft Intune mobile device management (MDM) solution.

Familiarity with imaging and deployment tools (e.g., SCCM, MDT, Autopilot).

Strong troubleshooting skills for hardware and software issues.

Networking fundamentals (TCP/IP, DNS, DHCP).

Experience with PowerShell scripting is a plus.

OTHER DESIRED ATTRIBUTES

Experience working in a law firm or legal environment is desirable.

Understanding of the specific IT needs and challenges of law firms.