Desktop Engineer L1

Iron Systems, Inc; Conshohocken (Montgomery County); On-site; USD 60,000 - 92,000; Full time

Job summary

Iron Systems, Inc. is seeking a skilled Desktop Support Specialist to manage incidents and IMAC/deskside services for Windows desktops. You will ensure proper imaging, software deployment, and security compliance across devices.

The role requires 3–5 years of experience, familiarity with SCCM/Intune, AD, and VPN, and the ability to work onsite at client sites in the United States. Strong problem-solving and collaboration skills are essential.

Qualifications

• Minimum 3–5 years of relevant experience in desktop support or IT operations.
• Experience imaging Windows 11 and deploying Windows via PXE or similar tooling.
• Proficient with SCCM/Intune and software rollout tasks.
• Strong knowledge of AD, BitLocker, Outlook administration and MS Office.
• Familiarity with ITIL incident/change/problem processes and service management.
• Experience supporting MAC devices and tablets is a plus.
• Experience with ServiceNow or similar ticketing systems.
• Knowledge of VPN, Lync/Skype for Business, and remote support tools.
• Hands-on hardware break-fix and imaging tasks with vendor-supplied spares.

Responsibilities

• Manage desktop device incidents (hardware, software, connectivity) to resolution.
• Handle IMAC and deskside support services, including break-fix for laptops/desktops.
• Provide standard hardware/software support for desktop lifecycles across devices.
• Remote manage desktops, perform patching, hardware replacements with vendor spares.
• Analyze service desk calls to identify training/automation opportunities.
• Ensure desktop images are correctly installed on devices.
• Monitor security profiles and antivirus on all desktop devices; enforce compliance.
• Serve as VIP deskside IT contact at sites when primary teams are unavailable.

Skills

Windows 7 OS

Windows 11 imaging/reimaging

SCCM

Intune

AD

BitLocker

Outlook administration

ServiceNow

VPN

MS Office

Lync/Skype for Business

ITIL processes

MAC devices & tablets support

Education

Associate degree (A.A.) or equivalent

Bachelor's Degree preferred

Tools

SCCM

Intune

ServiceNow

VPN

Remote support tools

Job description

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard and soft break-fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard and soft break-fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Requirements:

• Knowledge and experience on Windows 7 OS.
• Experience in imaging Windows 11 imaging/reimaging experience using Pxe boot.
• Worked on software installation using SCCM, Software Center, and manually.
• Needed Hands on experience replacing batteries and working with Dell technicians on hardware break-fix.
• Experience using Intune, AD, BitLocker.
• Experience in Outlook administration.
• Experience in Humanscale troubleshooting.
• Experience working in places that are engineering firms, large companies.
• Minimum 3-5 years of experience.
• Good to have knowledge in AD and smart hands and feet support.
• Good to have knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool—e.g., ServiceNow
• Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
• It is preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.