Desktop Support Technician

Insight Global; Charlotte (NC); On-site; USD 39,000 - 52,000; Full time

Job summary

Insight Global is seeking Deployment Technicians to support a large‑scale merger by onboarding users into a merged IT environment and upgrading devices to Windows 11. The role emphasizes strong technical skills, professional communication, and white‑glove support for professional services users.

You will follow runbooks, collaborate with project managers and IT stakeholders, and help minimize disruption during onboarding and upgrades while tracking inventory and documenting learnings for

Qualifications

• Experience deploying Windows 11 in enterprise environments.
• Strong knowledge of Active Directory users, groups, and computer objects.
• Proficiency with Microsoft Intune for device deployment and management.
• Hands-on, desk-side and remote end-user support experience.

Responsibilities

• Support phased deployment, onboarding users in merged environment.
• Upgrade machines to Windows 11 Pre-provision and configure devices via Autopilot.
• Enroll and support mobile devices (iOS/Android) with Intune.
• Provide hands-on and remote support during onboarding and upgrades.
• Troubleshoot provisioning, access, OS upgrades, and app compatibility.

Skills

Windows 11 deployment

Windows 10 support

Active Directory

Microsoft Intune

Remote/desk-side support

Communication

Project adherence

Tools

Intune Autopilot

SCCM

MDT

Job description

Deployment Technicians will support a large‑scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white‑glove support to professional services users. This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.

Key Responsibilities Support a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11 Pre‑provision and configure devices using Microsoft Autopilot Deploy, configure, and validate Windows 11 endpoints according to firm standards

Enroll and support mobile devices (iOS and Android) using Microsoft Intune Assist with user setup, profile configuration, and validation of access to required applications and resources Provide hands‑on, desk‑side and remote technical support to end users throughout onboarding and upgrade activities

Troubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibility Follow established runbooks, deployment procedures, and security standards

Document deployment steps, issues, resolutions, and best practices to support knowledge transfer Collaborate with infrastructure, identity, security, and application teams to ensure a smooth transition

Provide feedback and recommendations to improve deployment processes and user experience Track and manage device inventory throughout the deployment lifecycle Travel to firm office locations within the region as required to support onsite deployments

Experience supporting Windows 10 and Windows 11 operating systems in enterprise environments Experience with iOS and Android device support Solid understanding of Active Directory, including users, groups, and computer objects

Proficiency with Microsoft Intune for device deployment, configuration, and management Hands‑on experience with Microsoft Intune MDM/MAM solutions Familiarity with device imaging and deployment tools such as Intune Autopilot, SCCM, MDT Strong troubleshooting skills across hardware, software, and user configuration issues

Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP) Prior experience supporting professional services or law firm environments is strongly preferred