Deployment Success Architect: Scale Automation & Growth

Serval; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Key player in product success

Growth opportunities within the company

Innovative and fun company culture

Job summary

Serval is seeking a Deployment Success Manager to join its Agent Deployment team in San Francisco, California. You will serve as the primary technical resource for customers post-sale, ensuring they maximize the value of Serval while facilitating renewals and expansions within their accounts.

This role combines technical depth with a strong focus on customer relationships, requiring you to troubleshoot issues, modify production code, and create systems that enhance customer self-sufficiency. Join a dynamic team focused on driving customer success and shaping the future of AI automation.

Qualifications

• Experience in customer-facing or technical role at a startup.
• Ability to read and troubleshoot production code.
• Strong communication and relationship-management skills.

Responsibilities

• Serve as the primary technical resource post-sale.
• Drive renewals and expansion within accounts.
• Create tooling and automation to scale support.
• Modify production code to meet customer needs.
• Run training sessions and create helpful documentation.

Skills

Technical troubleshooting

Customer relationship management

Code modification

Training and documentation creation

Job description

Serval is seeking a Deployment Success Manager to join its Agent Deployment team in San Francisco, California. You will serve as the primary technical resource for customers post-sale, ensuring they maximize the value of Serval while facilitating renewals and expansions within their accounts.

This role combines technical depth with a strong focus on customer relationships, requiring you to troubleshoot issues, modify production code, and create systems that enhance customer self-sufficiency. Join a dynamic team focused on driving customer success and shaping the future of AI automation.