Technical Customer Success Manager: End-to-End Deployments

Phonely; United States; On-site; USD 110,000 - 190,000; Full time

Benefits offered by this job

Meals covered

Equity in Phonely

Job summary

Phonely is hiring a Technical Customer Success Manager who will orchestrate complex deployments and serve as the bridge between customers, engineering, and product. You’ll own accounts from onboarding through expansion, working with APIs and webhooks in a SaaS environment.

This role focuses on translating business needs into technical plans, managing timelines and stakeholders, and driving outcomes with a customer-first mindset within a fast-growing, on-site team in San Francisco.

Qualifications

• 2+ years in project management, technical account management, or implementation.
• Excellent written and verbal communication.
• Technical fluency with APIs, webhooks, and cloud tools.
• Organized and proactive; track every open item and blockers.
• Customer-first mindset; own customer outcomes.
• Comfortable with ambiguity; build structure from scratch.

Responsibilities

• Customer deployments end-to-end: manage kickoff to production lifecycle.
• Cross-functional coordination between customers, engineering, and product.
• Technical onboarding: implement integrations using APIs and webhooks; validate workflows.
• Account health and expansion: track adoption, identify risks, drive growth.
• Synthesize customer feedback into clear insights for product direction.
• Prototype and validate new use cases to accelerate decision-making.
• Maintain project documentation and runbooks to keep everyone aligned.

Skills

Project management

Technical account management

Effective communication

Organized and proactive

Customer-first mindset

Ambiguity tolerance

Tools

APIs

Webhooks

Cloud tools

Job description

Phonely is hiring a Technical Customer Success Manager who will orchestrate complex deployments and serve as the bridge between customers, engineering, and product. You’ll own accounts from onboarding through expansion, working with APIs and webhooks in a SaaS environment.

This role focuses on translating business needs into technical plans, managing timelines and stakeholders, and driving outcomes with a customer-first mindset within a fast-growing, on-site team in San Francisco.