Deployment Strategy Leader - NYC On-site + Equity

Forgepoint; New York (NY); On-site; USD 200,000 - 240,000; Full time

Benefits offered by this job

Healthcare coverage

Office dinner

Equity opportunity

Job summary

Forgepoint is seeking a Head of Deployment Strategy to shape the way we deploy Frank for customers across the US. You will personally lead the most strategic deployments, write the playbook from experience, and build a team responsible for scalable, repeatable success.

You will work closely with executives and frontline operators, translating messy processes into clear requirements and adoption plans. This role grows into leading Forgepoint's Deployments organization as we scale.

Qualifications

• 7+ years of experience in management consulting, enterprise software implementation, solutions, or professional services.
• Led complex, high-stakes customer engagements with senior executives and frontline stakeholders.
• Built or materially improved a repeatable operating playbook, not just followed one.
• Exceptional operator capable of managing many workstreams with high attention to detail.
• Able to turn ambiguous processes into clear requirements and plans for technical teams.
• Strong people leader with experience hiring and coaching teams.
• Commercially minded, connects deployment outcomes to ROI, retention, and expansion.
• Experience in manufacturing or industrial environments; exposure to ERP/MRP/CRM/MES, and AI deployment in production.

Responsibilities

• Personally lead high-priority deployments from contract signature through go-live and ROI realization.
• Build trusted relationships with customer executives and frontline teams at all levels.
• Translate workflows into clear deployment plans, SOPs, and actionable work for engineers.
• Define and continuously improve the deployment playbook with templates, cadences, and metrics.
• Recruit, onboard, and manage a high-performing team of Deployment Strategists.
• Coordinate with Product and Engineering to turn recurring needs into product improvements.
• Identify expansion opportunities and help customers broaden their use of Frank.

Skills

Deployment leadership

Client facing

Strategic planning

People leadership

Operational excellence

AI deployment

Vendor coordination

Tools

ERPs

MRPs

CRMs

MES

Accounting systems

Job description

Forgepoint is seeking a Head of Deployment Strategy to shape the way we deploy Frank for customers across the US. You will personally lead the most strategic deployments, write the playbook from experience, and build a team responsible for scalable, repeatable success.

You will work closely with executives and frontline operators, translating messy processes into clear requirements and adoption plans. This role grows into leading Forgepoint's Deployments organization as we scale.