Deployment Leader: AI Enterprise Deployments

Association of Fundraising Professionals (AFP) Silicon Valley Chapter; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Serval, an AI-native automation platform, seeks a Deployment Leader to guide the team closest to customers, bridging product and real-world deployments. You’ll own how we deploy into complex IT environments, ensuring immediate value while feeding insights back into product and engineering.

You’ll start as a hands-on technical leader—writing code, leading pilots, and designing scalable onboarding processes—then grow a forward deployed engineering team that blends software, customer empathy, and

Qualifications

• 7-10+ years of software engineering experience, with 3+ years leading technical or customer-facing teams.
• Proven track record of building and scaling Software Engineering teams in a fast-paced SaaS or AI environment.
• Strong technical foundation - reading and writing production code, APIs, debugging distributed systems.
• Experience working directly with enterprise customers on deployments, integrations, and architecture design.
• Excellent communication skills - able to translate between technical and executive audiences.
• Builder’s mindset: thrives in ambiguity, moves fast, and creates process where none exists.
• Deep customer empathy and the ability to balance short-term needs with long-term platform evolution.
• Based in or willing to work from our SF HQ, 5 days/week, with occasional travel to customers.

Responsibilities

• Build and lead the Deployed Software Engineering function, defining its charter, processes, and hiring plan.
• Own customer implementations and pilots, ensuring rapid, reliable value delivery for strategic accounts.
• Write production-quality code to extend Serval’s platform, integrate APIs, and solve unique customer challenges.
• Develop reusable onboarding frameworks, turning bespoke deployments into repeatable, scalable patterns.
• Partner with Product & Engineering to translate field learnings into roadmap priorities and platform improvements.
• Act as a trusted advisor to customers’ IT and Security leaders, guiding them through automation design and rollout.
• Drive technical strategy for migrations, integrations, and long-term account success.
• Recruit, mentor, and develop a world-class team of forward deployed engineers who embody Serval’s pace and precision.
• Establish metrics and systems to track deployment velocity, adoption, and satisfaction across accounts.

Skills

Software engineering

Team leadership

Enterprise deployments

API development

Customer empathy

Executive communication

Job description

Serval, an AI-native automation platform, seeks a Deployment Leader to guide the team closest to customers, bridging product and real-world deployments. You’ll own how we deploy into complex IT environments, ensuring immediate value while feeding insights back into product and engineering.

You’ll start as a hands-on technical leader—writing code, leading pilots, and designing scalable onboarding processes—then grow a forward deployed engineering team that blends software, customer empathy, and