Software Engineer, Deployed

Serval; San Francisco (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Impact on product success

Career growth opportunities

Innovative and fun culture

Job summary

A tech-driven company in San Francisco is seeking a Deployed Software Engineer to build production-grade AI systems. The role involves working closely with customers to create reliable, AI-driven solutions and requires strong software engineering skills and a track record of completing projects with measurable impact. Ideal candidates are comfortable in fast-paced environments and are proactive problem solvers. The company offers the opportunity to significantly influence product development and company growth.

Qualifications

• 2+ years of software engineering experience, ideally in a product-focused or customer-facing role.
• Experience shipping production systems and building external integrations.
• Comfort operating in fast-moving environments with high ownership.

Responsibilities

• Architect and build production-grade systems for strategic pilots.
• Design, implement, and maintain backend services and APIs.
• Own the technical lifecycle of key deployments.

Skills

Software engineering experience

Strong coding skills

System design skills

Clear communication with stakeholders

Initiative in problem solving

Job description

About the team

The Agent Deployment team is a specialized technical team responsible for end-to-end execution of Serval's AI agent deployments. The org has two tracks: Deployed Software Engineers operate as technical leads on our most strategic engagements, owning the full build from architecture through production; Deployment Strategists own the customer lifecycle from implementation to adoption and expansion. Both roles are technical, customer-facing, and central to how Serval turns product capability into real business outcomes.

Role Overview

Deployed Software Engineers are customer-facing software engineers: shipping features, building new capabilities, and expanding our product surface area inside some of the world’s most complex enterprises. You’ll work directly with customers to turn messy, high-stakes workflows into reliable AI-driven systems – shipping production code that influences both revenue and product direction.

This is a founding role on a team we're building from scratch. We expect you to operate with autonomy, make sound judgment calls in ambiguous environments, and represent Serval with credibility at the most senior levels of an organization. If you're energized by building something that didn't exist before and having a direct line between your work and company growth, this is the role for you.

What You’ll Do

• Architect and build production-grade systems for strategic pilots, turning complex requirements into scalable implementations that transition cleanly into core product
• Design, implement, and maintain backend services, APIs, and integrations that extend Serval’s AI agent platform and are used across customers
• Engineer secure, high-performance integrations with external systems, focusing on reliability, data modeling, observability, and long-term maintainability
• Convert real-world customer edge cases into generalized, reusable product capabilities through thoughtful system design and code contributions
• Own the technical lifecycle of key deployments, from initial architecture through scaling, performance optimization, and continuous improvement

What You’ll Need

• 2+ years of software engineering experience, ideally in a product-focused or customer-facing role
• Strong coding and system design skills, with experience shipping production systems and building external integrations
• Comfort operating in fast-moving environments with high ownership and limited structure
• Ability to communicate clearly with both technical and business stakeholders
• A track record of taking initiatives from ambiguous problem to shipped solution with measurable impact

Nice to Have

• Experience at an early-stage startup as a founding or early engineer
• Background working with enterprise customers or supporting complex technical sales cycles
• Familiarity with IT, security, service management, or workflow automation domains
• Experience building or deploying AI/LLM-powered features or agent-based systems
• Interest in founding or building a company in the future

What We Offer

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.