Deployment Lead - Product Adoption & Client Enablement

Fidelity Investments; Town of Texas (WI); On-site; USD 95,000 - 125,000; Full time

Job summary

Fidelity Investments seeks a Deployment Manager to blend deep product knowledge with consultation skills, driving deployment phases from opportunity analysis to client onboarding and product adoption. You will lead cross-functional teams, focusing on end-to-end customer experience and continuous improvement across stakeholders.

The role emphasizes Plan, Deploy, and Support activities, with a Bachelor’s degree (MBA preferred) and 5+ years in product development, client management, and software

Qualifications

• Bachelor’s degree required; MBA or equivalent career experience preferred.
• 5+ years in product development, client management, and software deployment; Testing; demonstrated expert analytical skills and technical competence.
• Experience with Postman, Insomnia, API testing, Single Sign On, File Transmissions is required.
• Being a voice of influence to your team and interdependent teams by embracing the common vision and fostering collaboration; drive towards the business goal with effective communication and navigate through complex scenarios.

Responsibilities

• Plan: Analyze and prepare for the opportunity, scale, and complexity.
• Deploy: Onboard clients and drive product adoption.
• Support: Focus on continuous improvement and cultivate mutually beneficial relationships with internal and external stakeholders.
• Lead all Product Deployment responsibilities with a focus on product improvements and client adoption efficiency.
• Keen focus on the end-to-end customer experience; resolve user problems while working across stakeholders to prioritize solutions.

Skills

Product deployment

Client management

Analytical skills

Communication

Team leadership

Education

Bachelor's degree

MBA

Tools

Postman

Insomnia

API testing

SSO

File transmissions

Job description

Fidelity Investments seeks a Deployment Manager to blend deep product knowledge with consultation skills, driving deployment phases from opportunity analysis to client onboarding and product adoption. You will lead cross-functional teams, focusing on end-to-end customer experience and continuous improvement across stakeholders.

The role emphasizes Plan, Deploy, and Support activities, with a Bachelor’s degree (MBA preferred) and 5+ years in product development, client management, and software