Deployment Engineer - Federal Customer

Dell Inc.; Chantilly (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

Dell Inc. in Chantilly, VA is seeking a Deployment Engineer - Federal Customer to provide hands-on deployment, sustainment, and field support for mission systems. This on-site role requires active TS/SCI clearance and travels up to 50% as needed to coordinate with engineering and operations teams.

You will perform installations, troubleshoot issues, document actions, and ensure rapid service restoration in a secure environment while maintaining readiness of tools and spares.

Qualifications

• 12+ years of relevant experience with a bachelor’s degree.
• Experience in field engineering, integration support, deployment, or technical support roles.
• Strong hands-on troubleshooting across hardware and infrastructure components.
• Experience with ticket-based workflows and service response expectations.
• Ability to work onsite and support physically active technical tasks.
• Strong communication and team coordination skills.
• Ability to travel up to 50% of the time, as required.
• Active TS/SCI and ability to maintain access as required by the program.
• Lifting ability 50 lbs.

Responsibilities

• Perform installation, integration, cabling, hardware swaps, and physical support tasks.
• Troubleshoot break-fix incidents and restore services as quickly as possible.
• Support tickets, service requests, and field issues through closure.
• Validate equipment functionality and document support actions taken.
• Coordinate with systems, network, automation, and logistics teams during deployments and sustainment.
• Maintain tools, spares, parts, and support readiness as required.
• Follow site procedures, escalation paths, and change practices.
• Provide direct customer-facing support in operational settings.

Skills

Troubleshooting

Hardware handling

Customer-focused

On-site work

Communication

Team coordination

Travel up to 50%

TS/SCI clearance

Education

Bachelor's degree

Tools

Ticketing systems

Imaging

Rack-and-stack

Job description

Deployment Engineer - Federal Customer

(On-site 5 days per week, Chantilly, VA. Active TS/SCI Required)

The Field Support professional supports Dell Mission Operations by providing the hands-on installation, sustainment, troubleshooting, and field execution needed to keep mission systems operational. This role is responsible for deployment support, break-fix work, hardware handling, ticket resolution, and direct coordination with engineering and operations teams. The ideal candidate brings strong hands-on technical ability, responsiveness, and a customer-focused approach to problem resolution in a secure environment.

Key responsibilities

• Perform installation, integration, cabling, hardware swaps, and physical support tasks
• Troubleshoot break-fix incidents and restore services as quickly as possible
• Support tickets, service requests, and field issues through closure
• Validate equipment functionality and document support actions taken
• Coordinate with systems, network, automation, and logistics teams during deployments and sustainment
• Maintain tools, spares, parts, and support readiness as required
• Follow site procedures, escalation paths, and change practices
• Provide direct customer-facing support in operational settings

Required qualifications

• 12+ years of relevant experience with a bachelor’s degree
• Experience in field engineering, integration support, break-fix, deployment, or technical support roles
• Strong hands-on troubleshooting skills across hardware and infrastructure components
• Experience with ticket-based workflows and service response expectations
• Ability to work onsite and support physically active technical tasks
• Strong communication and team coordination skills
• Ability to travel up to 50% of the time, as required
• Active TS/SCI and ability to maintain access as required by the program
• Lifting ability 50 lbs

Preferred qualifications

• Experience in data center, lab, or secure facility support environments
• Experience with imaging, build, rack-and-stack, or cable management activities
• Experience supporting shift work, travel, or after-hours response as needed
• Familiarity with spare parts control, asset handling, and escalation coordination
• Experience supporting government or classified programs

Work environment / program context

This role serves as the execution layer closest to the equipment and the user. The work will focus heavily on deployment and field-based troubleshooting.