Deployment Engineer - Federal Customer

Dell Inc.; Virginia; Presencial; USD 110.000 - 150.000; Jornada completa

Descripción de la vacante

Dell Technologies is seeking a Deployment Engineer - Federal Customer in Chantilly, VA to provide hands-on installation, sustainment, and field troubleshooting for mission systems. This on-site role requires active TS/SCI clearance and up to 50% travel to support secure environments.

The ideal candidate has extensive field engineering experience, strong hardware troubleshooting skills, and the ability to coordinate with systems, network, automation, and logistics teams to deploy and sustain

Formación

• 12+ years of relevant experience with a bachelor’s degree.
• Experience in field engineering, integration support, deployment, or technical support roles.
• Active TS/SCI clearance and ability to travel up to 50%.

Responsabilidades

• Perform installation, integration, cabling, hardware swaps, and physical support tasks
• Troubleshoot break-fix incidents and restore services quickly
• Support tickets, service requests, and field issues through closure
• Validate equipment functionality and document actions taken
• Coordinate with systems, network, automation, and logistics teams during deployments and sustainment
• Maintain tools, spares, parts, and support readiness
• Follow site procedures, escalation paths, and change practices
• Provide direct customer-facing support in operational settings

Conocimientos

Hardware troubleshooting

Field engineering

Customer communication

On-site work

Travel readiness

Educación

Bachelor's degree

Descripción del empleo

Deployment Engineer - Federal Customer

(On-site 5 days per week, Chantilly, VA. Active TS/SCI Required)

The Field Support professional supports Dell Mission Operations by providing the hands-on installation, sustainment, troubleshooting, and field execution needed to keep mission systems operational. This role is responsible for deployment support, break-fix work, hardware handling, ticket resolution, and direct coordination with engineering and operations teams. The ideal candidate brings strong hands-on technical ability, responsiveness, and a customer-focused approach to problem resolution in a secure environment.

Key responsibilities

• Perform installation, integration, cabling, hardware swaps, and physical support tasks
• Troubleshoot break-fix incidents and restore services as quickly as possible
• Support tickets, service requests, and field issues through closure
• Validate equipment functionality and document support actions taken
• Coordinate with systems, network, automation, and logistics teams during deployments and sustainment
• Maintain tools, spares, parts, and support readiness as required
• Follow site procedures, escalation paths, and change practices
• Provide direct customer-facing support in operational settings

Required qualifications

• 12+ years of relevant experience with a bachelor’s degree
• Experience in field engineering, integration support, break-fix, deployment, or technical support roles
• Strong hands-on troubleshooting skills across hardware and infrastructure components
• Experience with ticket-based workflows and service response expectations
• Ability to work onsite and support physically active technical tasks
• Strong communication and team coordination skills
• Ability to travel up to 50% of the time, as required
• Active TS/SCI and ability to maintain access as required by the program
• Lifting ability 50 lbs

Preferred qualifications

• Experience in data center, lab, or secure facility support environments
• Experience with imaging, build, rack-and-stack, or cable management activities
• Experience supporting shift work, travel, or after-hours response as needed
• Familiarity with spare parts control, asset handling, and escalation coordination
• Experience supporting government or classified programs

Work environment / program context

This role serves as the execution layer closest to the equipment and the user. The work will focus heavily on deployment and field-based troubleshooting.