Department Team Lead — Merchandising & Customer Experience

Bass Pro Shops; Reno (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Reno, NV seeks a Team Leader to direct department associates in merchandising, pricing, stocking and customer service. You will help staff, train, and schedule, ensuring a positive store experience while achieving departmental goals.

The role emphasizes product knowledge, supervising with a service mindset, and coordinating events and promotions to boost sales and guest satisfaction.

Qualifications

• Minimum Degree Required: High School Diploma or equivalent.
• Experience: 2 to 4 years in Retail Sales.
• Supervisory experience is a plus.

Responsibilities

• Provides daily direction to the associates within the department.
• Maintains product knowledge and conducts staff demonstrations.
• Coordinate training and schedules; assist in performance appraisals.
• Assist in interviewing and staff selection; coach and motivate team.
• Ensure a pleasant and productive shopping experience for customers.
• Assist in special events, pricing, and inventory integrity.

Skills

Customer service

Staff supervision

Merchandising

Interpersonal skills

Training & coaching

Product knowledge

Education

High School Diploma or equivalent

Tools

POS systems

MS Office

Job description

Bass Pro Shops in Reno, NV seeks a Team Leader to direct department associates in merchandising, pricing, stocking and customer service. You will help staff, train, and schedule, ensuring a positive store experience while achieving departmental goals.

The role emphasizes product knowledge, supervising with a service mindset, and coordinating events and promotions to boost sales and guest satisfaction.