Department Representative II (Part-Time)

Garland; Garland (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

The City of Garland is seeking a Part-Time Department Representative II to handle customer calls, create service orders, and resolve issues related to sanitation payments and service queries. The role also includes cash handling, billing inquiries and maintaining accurate records.

Starting pay is $18.50 per hour with a flexible part-time schedule between 8:00 a.m. and 5:00 p.m. Applicants should have a high school diploma or GED and some related experience.

Qualifications

• High School Diploma or GED required.
• 2 years related experience or equivalent combination.
• Preferred: Associate degree in Accounting/Business or related area.

Responsibilities

• Investigate missed container reports using Samsara and relay findings to staff and customers.
• Enter all payments into cash drawer and record transactions.
• Interact with customers to resolve problems related to payments, fees and weights.
• Research and process adjustments for payments/refunds and sales tax exemptions.
• Open and close service orders.
• Support roles such as Customer Care Representative, Scale Attendant, Dispatcher.

Skills

Conflict resolution

Customer service

Basic arithmetic

Cash drawer balancing

Cashier system operation

Education

High School Diploma or GED

Associate’s degree

Tools

Microsoft Office

Job description

Department Representative II (Part-Time)### Department Representative II (Part-Time)Apply: Sanitation: Part time: Posted Today: JR103363**Job Description****Summary**Responsible for handling customer calls, creates service orders, and resolves service problems politely and efficiently, following department policies and procedures. In addition to generating inbound commercial sales by creating contractual agreements of front load and roll off containers, the role is also responsible for verifying cash drawers, entering correct account information, processing billing inquiries, account adjustments processing payments and collecting monies owed to the City of Garland in payment for Sanitation Dept. The role requires professional and friendly engagement with internal and external customers. **Starting Pay:** $18.50/hr.**Schedule:** This position offers a flexible part-time schedule with a few structured availability requirements. Candidates must be available between 8:00 a.m. and 5:00 p.m. to accommodate occasional adjustments related to outage coverage or department needs. **Essential Duties and Responsibilities*** Investigate missed container reports utilizing Samsara, communicate findings to staff and customers, maintain documentation* Enter all payments into cash drawer and record payment transactions.* Interact with customers or their agents in person, by phone, or in writing, to resolve problems and/or inquiries relating to waste collection payments, fees and scale weights.* Research, analyze and process adjustments required for correction of payments and/or refunds and sales tax exemptions.* Open and close service orders.* Ability to manage multiple duties in a supporting role such as Customer Care Representative, Scale Attendant, Dispatcher. **Minimum Qualifications*** High School Diploma or General Equivalency Diploma (G.E.D.)* 2 years related experienceOr an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. **Preferred Qualifications**Education/ Experience: * Associate’s degree in Accounting, Business Administration or related area* 4-6 years experience in cash handling, customer service, utility billing or related fieldKnowledge, Skills & Abilities:* Skill in conflict resolution* Skill in Microsoft Office (Excel, Word, Outlook)* Excellent customer service skills in person and over the telephone* Skill in basic arithmetic* Skill in balancing cash drawers and operating a cashiering system **Licenses and Certifications**No Licenses/ Certifications required **Physical Requirements / Work Environment**The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.Have questions or need assistance? Our friendly HR team is here to help! Reach out to us at [e-mail].