Department Operations Lead – Retail Training & Service

Floor & Decor; Garden City (ID); On-site; USD 53,871,000 - 79,625,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and holidays

Volunteer time off

Job summary

Floor & Decor in Garden City, Idaho is seeking a leader to train and develop Product Sales Specialists, ensuring customers receive outstanding service and accurate product information. You will coach the team, uphold safety practices, and drive store standards to maximize shopping experience.

This role emphasizes hands-on mentorship, merchandising accuracy, and effective use of POS systems. A High School Diploma or GED and 1 year of service/sales experience are required.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Lead and train product sales specialists to deliver excellent customer service.
• Demonstrate understanding of merchandise, pricing, and store presentation.
• Ensure accurate product placement, pricing, and showroom readiness.
• Greet customers, answer product questions, and process transactions.

Skills

Communication skills

Multi-tasking

Customer service

Verbal & written

Education

High School Diploma or GED

Job description

Floor & Decor in Garden City, Idaho is seeking a leader to train and develop Product Sales Specialists, ensuring customers receive outstanding service and accurate product information. You will coach the team, uphold safety practices, and drive store standards to maximize shopping experience.

This role emphasizes hands-on mentorship, merchandising accuracy, and effective use of POS systems. A High School Diploma or GED and 1 year of service/sales experience are required.