Department Manager: Lead Team & Drive Sales

H&M; Charleston (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

H&M in Charleston seeks a Department Manager to lead and inspire the store team, delivering exceptional omni-channel customer experiences and strong commercial results. You will analyze sales, optimize budgets, and develop your people across recruitment, onboarding, and performance reviews.

Join a collaborative, fast-paced environment where you’ll drive visual standards, product knowledge, and store operations to support business goals while upholding brand guidelines and customer satisfaction.

Qualifications

• Strong leadership and team management abilities.
• Excellent communication with employees and customers.
• Comfortable analyzing sales data and setting budgets.
• Experience in retail operations and visual merchandising.

Responsibilities

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
• Representing yourself and the H&M brand positively during customer interactions
• Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
• Establish & analyze sales and budget goals, creating plans to optimize results
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
• Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Manage your department in a cost-efficient way
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Ensure all admin routines for both people and operations are handled in a correct way
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
• Responsible for recruitment, onboarding, performance management, upskilling & developing your team in store
• Complete performance evaluations and succession planning to support business & team needs
• Retain and share your knowledge and skills with your team
• Collaboration, planning & teamwork with in-store Visual Merchandiser team
• Give & receive feedback with your colleagues to learn, develop & support each other
• Responsible for the teams planning & scheduling
• Regular communication to store colleagues to inform, motivate and inspire - daily, weekly meetings, etc
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed
• Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
• Secure a clean and tidy sales floor and back of house including stockroom areas
• Ensure high fashion quality, visual and commercial product presentation, with good garment care
• Secure good stock levels and provide input on allocation to Area team
• Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
• Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
• Responsible for opening & closing of store daily
• To be a successful and effective Department Manager, you'll be a strong leader who enjoys taking responsibility for others.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are achievement-oriented, motivated by performance and competition to be truly customer centric.

Skills

Leadership

Communication

Analytical skills

Retail operations

Job description

H&M in Charleston seeks a Department Manager to lead and inspire the store team, delivering exceptional omni-channel customer experiences and strong commercial results. You will analyze sales, optimize budgets, and develop your people across recruitment, onboarding, and performance reviews.

Join a collaborative, fast-paced environment where you’ll drive visual standards, product knowledge, and store operations to support business goals while upholding brand guidelines and customer satisfaction.