Department Leader: Elevate Customer Experience & Sales

Kroger Co.; Anaheim (CA); On-site; USD 29,000 - 41,000; Full time

Job summary

Kroger Co. in Anaheim, CA, is hiring for a Drug GM Department leadership role focused on delivering outstanding customer service and safe, clean store conditions. You will supervise all department functions, drive sales and profit goals, and ensure compliance with quality standards and laws.

You will train associates, develop schedules, manage inventory, and implement promotional plans while maintaining a positive, helpful store atmosphere for customers and staff.

Qualifications

• Clear communication and interpersonal skills.
• as well as the ability to stay calm and professional under pressure.
• Accurate math skills for daily transactions and reporting.

Responsibilities

• Promote trust and respect among associates.
• Communicate department and job information to associates.
• Establish performance goals and empower associates to meet targets.
• Develop scheduling to manage customer volume during hours of operation.
• Train and develop associates and participate in performance appraisals.
• Adhere to all laws and company guidelines.
• Create an environment where customers feel welcome and valued.
• Know products in the department and respond to questions.
• Offer product samples to help customers discover items.
• Inform customers of Drug GM specials.
• Develop and implement a department business plan with store management.
• Understand store layout and locate products quickly.
• Educate associates about promotions and ads.
• Prepare seasonal critiques for the sales and merchandising supervisor.
• Implement the department’s promotional plan and monitor ads.
• Stay current with present, future, seasonal ads.
• Monitor and control department expenses and assist with budget reviews.
• Maintain inventory awareness and note discrepancies.
• Schedule price changes and update shelf tags.
• Plan, organize and supervise inventory processes.
• Train on inventory, stocking and ordering tools.
• Reinforce safety programs and report unsafe conditions.
• Conduct preventive maintenance and report needed repairs.
• Notify management of accidents and safety risks.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Education

High school education or equivalent preferred

Job description

Kroger Co. in Anaheim, CA, is hiring for a Drug GM Department leadership role focused on delivering outstanding customer service and safe, clean store conditions. You will supervise all department functions, drive sales and profit goals, and ensure compliance with quality standards and laws.

You will train associates, develop schedules, manage inventory, and implement promotional plans while maintaining a positive, helpful store atmosphere for customers and staff.