Head of Drug GM Merchandising & Customer Experience

The Kroger Co.; West Virginia; On-site; USD 42,000 - 70,000; Full time

Job summary

The Kroger Co. is seeking a dedicated leader to direct and supervise all functions within the Drug GM department. You will ensure a safe, clean store environment and deliver exceptional customer service while driving sales and profits.

The role requires managing associates, planning scheduling, and enforcing quality standards in a fast-paced retail setting. Responsibilities include training staff, developing business plans with store management, and maintaining product knowledge to answer

Qualifications

• Must demonstrate effective communication with associates and customers.
• Basic math skills for register accuracy and inventory checks.
• Capable of remaining calm and professional in high-stress situations.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Set performance goals and empower staff to meet targets.
• Develop scheduling to manage customer volume during hours of operation.
• Train associates and participate in performance appraisals.
• Adhere to local, state and federal laws and company guidelines.
• Explain products and promotions to customers and maintain a welcoming environment.
• Manage inventory accuracy and respond to discrepancies.
• Plan, organize and supervise the department inventory process.
• Ensure safety procedures are followed and report risks.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Education

High school education or equivalent

Job description

The Kroger Co. is seeking a dedicated leader to direct and supervise all functions within the Drug GM department. You will ensure a safe, clean store environment and deliver exceptional customer service while driving sales and profits.

The role requires managing associates, planning scheduling, and enforcing quality standards in a fast-paced retail setting. Responsibilities include training staff, developing business plans with store management, and maintaining product knowledge to answer