Department Lead - Training & Customer Experience

Floor & Decor; Pleasant Hill (CA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Paid vacation and sick time

Paid holidays and personal holiday

Paid Volunteer Time Off

Job summary

Floor & Decor in Pleasant Hill, CA is seeking a trainer for Product Sales Specialists to ensure excellent customer service and deep product knowledge. You will lead certification courses and mentor staff to uphold Floor & Decor’s standards on merchandising, pricing, and customer engagement.

You will coordinate training, monitor performance, and communicate with associates to maintain a high level of service and knowledge across the department.

Qualifications

• 1 year of customer service or sales experience.
• Excellent verbal and written communication.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Guide and develop Product Sales Specialists to deliver outstanding customer service.
• Complete Product Specialist certification courses.
• Manage merchandising, pricing and department organization.

Skills

Customer service experience

Verbal & written communication

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor in Pleasant Hill, CA is seeking a trainer for Product Sales Specialists to ensure excellent customer service and deep product knowledge. You will lead certification courses and mentor staff to uphold Floor & Decor’s standards on merchandising, pricing, and customer engagement.

You will coordinate training, monitor performance, and communicate with associates to maintain a high level of service and knowledge across the department.