Department Lead, Retail Operations & Customer Experience

Rural King; Swelton Heights (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Associate discount

Virtual doctor visits

Assistance program

Job summary

Rural King in Swelton Heights, NC, seeks a Department Lead to drive efficient store operations. You will oversee inventory, pricing, planograms, cleanliness, and customer service, while coordinating with teams to maintain high standards.

Ideal candidates have at least 2 years in retail, strong communication, adaptability, and problem-solving skills, with a customer-first attitude and the ability to work a 40-hour schedule including nights/weekends.

Qualifications

• At least 2 years of retail experience with knowledge of department
• Excellent verbal and written communication skills.
• Demonstrated ability to listen, ask questions, and respond clearly.
• Adaptability to changing priorities and business needs.
• Strong problem-solving to address issues quickly.

Responsibilities

• Adhere to indoor merchandising guide to maintain displays and standards.
• Monitor inventory levels with regular stock counts and replenishment.
• Oversee recovery to keep department neat and visually appealing.
• Coordinate price changes with teams to update labels and signage.
• Manage playbook implementations and planogram sets per guidelines.
• Maintain cleanliness and safety protocols in the department.
• Provide customer service and assist with inquiries to boost satisfaction.
• Support front-end tasks like processing transactions as needed.

Skills

Retail experience

Communication skills

Active listening

Adaptability

Problem-solving

Attention to detail

Customer service

Job description

Rural King in Swelton Heights, NC, seeks a Department Lead to drive efficient store operations. You will oversee inventory, pricing, planograms, cleanliness, and customer service, while coordinating with teams to maintain high standards.

Ideal candidates have at least 2 years in retail, strong communication, adaptability, and problem-solving skills, with a customer-first attitude and the ability to work a 40-hour schedule including nights/weekends.