Department Admin & Operations Manager

DH Pace Company; Tempe, Northern (AZ, KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Paid time off

Holidays

Life insurance

Short-term disability

Long-term disability

401(k) with employer match

HSA

FSA

Voluntary benefits

Employee discounts

Performance reviews

Job summary

DH Pace Company seeks a Department Administration Manager in Tempe, AZ to lead the department, oversee daily activities such as billing and order entries, and drive performance and staff development. A bachelor’s degree and at least two years of related experience are preferred.

The role emphasizes professional conduct, strong customer service, and coordination with other managers to schedule staff and ensure smooth operations across shifts.

Qualifications

• Bachelor’s degree is preferred, and a minimum of two (2) years of related experience/training or equivalent combination of education and experience.
• Proficiency in MS Office Suites.
• Excellent time management skills, ability to multi-task, and prioritize work; sense of urgency is a must.
• Represent the Company in a professional manner with strong customer service and verbal communication skills.

Responsibilities

• Provide leadership to include performance quality monitoring, process improvement, and employee development.
• Responsible for daily activities within the department’s realm of responsibilities – billing, sales, order entries and more.
• Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans.
• Work with other managers in scheduling staff to cover business needs on all shifts.
• Discuss and establish work plan outline with staff; assign duties, responsibilities, and scope of authority.
• Provide technical advice/trouble-shooting assistance when needed.
• Foster a cooperative working climate conducive to maximizing employee morale and productivity, while continuing to deliver quality customer service.
• Provide coaching, call support, and balanced feedback to associates in a timely manner.
• Other responsibilities as assigned

Skills

Leadership

Communication

Time management

Customer service

Education

Bachelor’s degree preferred

Tools

MS Office Suite

Job description

DH Pace Company seeks a Department Administration Manager in Tempe, AZ to lead the department, oversee daily activities such as billing and order entries, and drive performance and staff development. A bachelor’s degree and at least two years of related experience are preferred.

The role emphasizes professional conduct, strong customer service, and coordination with other managers to schedule staff and ensure smooth operations across shifts.