Department Operations Leader

DH Pace Company, Inc.; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Life insurance

Disability insurance

401(k) with match

HSA option

FSA option

Employee discounts

Job summary

DH Pace Company, Inc. in Tempe, AZ is seeking a Department Administration Manager to lead the department, manage daily activities, and drive process improvements that enhance efficiency and customer service.

The role requires a bachelor’s degree (preferred) with 2+ years of related experience. You will oversee billing, sales, and order entries, while supervising staff, conducting performance reviews, and coordinating with other managers to meet business needs.

Qualifications

• Bachelor’s degree is preferred, and a minimum of two (2) years of related experience/training required. Equivalent combination of education and experience considered
• Proficiency in MS Office Suites
• Excellent time management skills, ability to multi-task, and prioritize work - sense of urgency is a must!
• Represent the Company in a professional manner with great customer service and verbal communication skills

Responsibilities

• Provide leadership to include performance quality monitoring, process improvement, and employee development
• Responsible for daily activities within the department’s realm of responsibilities – billing, sales, order entries and more
• Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans
• Work with other managers in scheduling staff to cover business needs on all shifts
• Discuss and establish work plan outline with staff; assign duties, responsibilities, and scope of authority
• Provide technical advice/trouble-shooting assistance when needed
• Foster a cooperative working climate conducive to maximizing employee morale and productivity, while continuing to deliver quality customer service
• Provide coaching, call support, and balanced feedback to associates in a timely manner
• Other responsibilities as assigned

Skills

Leadership

Communication

Time management

Education

Bachelor’s degree (preferred)

Tools

MS Office

Job description

DH Pace Company, Inc. in Tempe, AZ is seeking a Department Administration Manager to lead the department, manage daily activities, and drive process improvements that enhance efficiency and customer service.

The role requires a bachelor’s degree (preferred) with 2+ years of related experience. You will oversee billing, sales, and order entries, while supervising staff, conducting performance reviews, and coordinating with other managers to meet business needs.