Department Operations Leader

D.H. Pace Company, Inc.; Tempe (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off & holidays

Life insurance and disability

401(k) with employer match

HSA and FSA options

Voluntary benefits

Employee discounts

Competitive compensation

Job summary

DH Pace Company, Inc. in Tempe, AZ is seeking a Department Administration Manager to lead the department, oversee billing, sales and order entries, and provide coaching to staff. A bachelor’s degree with at least two years of related experience is preferred.

Standard hours are Mon–Fri 8:00am–5:00pm with additional hours as needed. The role emphasizes performance reviews, process improvement, and delivering outstanding customer service while coordinating with other managers across shifts.

Qualifications

• Bachelor’s degree is preferred, and a minimum of two (2) years of related experience/training required.
• Proficiency in MS Office Suites
• Excellent time management skills, ability to multi-task, and prioritize work - sense of urgency is a must!
• Represent the Company in a professional manner with great customer service and verbal communication skills

Responsibilities

• Provide leadership to include performance quality monitoring, process improvement, and employee development
• Responsible for daily activities within the department’s realm of responsibilities – billing, sales, order entries and more
• Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans
• Work with other managers in scheduling staff to cover business needs on all shifts
• Discuss and establish work plan outline with staff; assign duties, responsibilities, and scope of authority
• Provide technical advice/trouble-shooting assistance when needed
• Foster a cooperative working climate conducive to maximizing employee morale and productivity, while continuing to deliver quality customer service
• Provide coaching, call support, and balanced feedback to associates in a timely manner
• Other responsibilities as assigned

Skills

Time management

Multi-tasking

Verbal communication

Customer service

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

DH Pace Company, Inc. in Tempe, AZ is seeking a Department Administration Manager to lead the department, oversee billing, sales and order entries, and provide coaching to staff. A bachelor’s degree with at least two years of related experience is preferred.

Standard hours are Mon–Fri 8:00am–5:00pm with additional hours as needed. The role emphasizes performance reviews, process improvement, and delivering outstanding customer service while coordinating with other managers across shifts.