Department Operations & Administration Lead

DH Pace Company; Denver, Northern (CO, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off and holidays

Company-paid life insurance, short/llt

401(k) with employer match

HSA and FSA options

Voluntary benefits

Employee discounts

Regular performance reviews

Job summary

DH Pace Company, Inc. is seeking a Department Administration Manager to lead a department in Denver, CO. You will oversee daily activities, drive process improvements, and manage performance, billing, sales, and order entries.

A bachelor’s degree and at least two years of related experience are preferred, with standard hours Monday–Friday 8:00am–5:00pm and some overtime. The role requires strong MS Office skills, excellent time management, and professional customer service.

Qualifications

• Bachelor’s degree is preferred, and a minimum of two (2) years of related experience/training or an equivalent combination of education and experience is preferred.
• Proficiency in MS Office Suites.
• Excellent time management skills, ability to multi-task, and prioritize work – sense of urgency is a must!
• Represent the Company in a professional manner with great customer service and verbal communication skills

Responsibilities

• Provide leadership to include performance quality monitoring, process improvement, and employee development
• Responsible for daily activities within the department’s realm of responsibilities – billing, sales, order entries and more
• Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans
• Work with other managers in scheduling staff to cover business needs on all shifts
• Discuss and establish work plan outline with staff; assign duties, responsibilities, and scope of authority
• Provide technical advice/trouble-shooting assistance when needed
• Foster a cooperative working climate conducive to maximizing employee morale and productivity, while continuing to deliver quality customer service
• Provide coaching, call support, and balanced feedback to associates in a timely manner
• Other responsibilities as assigned

Skills

MS Office

Time management

Customer service

Communication

Education

Bachelor's degree

2+ years experience

Job description

DH Pace Company, Inc. is seeking a Department Administration Manager to lead a department in Denver, CO. You will oversee daily activities, drive process improvements, and manage performance, billing, sales, and order entries.

A bachelor’s degree and at least two years of related experience are preferred, with standard hours Monday–Friday 8:00am–5:00pm and some overtime. The role requires strong MS Office skills, excellent time management, and professional customer service.