Department Administration Manager

DH Pace Company; Tempe, Northern (AZ, KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Paid time off

Holidays

Life insurance

Short-term disability

Long-term disability

401(k) with employer match

HSA

FSA

Voluntary benefits

Employee discounts

Performance reviews

Job summary

DH Pace Company seeks a Department Administration Manager in Tempe, AZ to lead the department, oversee daily activities such as billing and order entries, and drive performance and staff development. A bachelor’s degree and at least two years of related experience are preferred.

The role emphasizes professional conduct, strong customer service, and coordination with other managers to schedule staff and ensure smooth operations across shifts.

Qualifications

• Bachelor’s degree is preferred, and a minimum of two (2) years of related experience/training or equivalent combination of education and experience.
• Proficiency in MS Office Suites.
• Excellent time management skills, ability to multi-task, and prioritize work; sense of urgency is a must.
• Represent the Company in a professional manner with strong customer service and verbal communication skills.

Responsibilities

• Provide leadership to include performance quality monitoring, process improvement, and employee development.
• Responsible for daily activities within the department’s realm of responsibilities – billing, sales, order entries and more.
• Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans.
• Work with other managers in scheduling staff to cover business needs on all shifts.
• Discuss and establish work plan outline with staff; assign duties, responsibilities, and scope of authority.
• Provide technical advice/trouble-shooting assistance when needed.
• Foster a cooperative working climate conducive to maximizing employee morale and productivity, while continuing to deliver quality customer service.
• Provide coaching, call support, and balanced feedback to associates in a timely manner.
• Other responsibilities as assigned

Skills

Leadership

Communication

Time management

Customer service

Education

Bachelor’s degree preferred

Tools

MS Office Suite

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

DH Pace Company, Inc. aspires to hire a DepartmentAdministration Manager in Tempe, AZ. This person will provide leadership for employees and will be responsible for all the activities within the department's realm of responsibilities. A bachelor’s degree and a minimum of two (2) years of related experience/training or an equivalent combination of education and experience is preferred. Standard work hours are Monday-Friday, 8:00am-5:00pm with additional hours as needed.

Job Responsibilities

• Provide leadership to include performance quality monitoring, process improvement, and employee development
• Responsible for daily activities within the department’s realm of responsibilities – billing, sales, order entries and more
• Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans
• Work with other managers in scheduling staff to cover business needs on all shifts
• Discuss and establish work plan outline with staff; assign duties, responsibilities, and scope of authority
• Provide technical advice/trouble-shooting assistance when needed
• Foster a cooperative working climate conducive to maximizing employee morale and productivity, while continuing to deliver quality customer service
• Provide coaching, call support, and balanced feedback to associates in a timely manner
• Other responsibilities as assigned

Job Qualifications

• Bachelor’s degree is preferred, and a minimum of two (2) years of related experience/training required. Equivalent combination of education and experience considered
• Proficiency in MS Office Suites
• Excellent time management skills, ability to multi-task, and prioritize work - sense of urgency is a must!
• Represent the Company in a professional manner with great customer service and verbal communication skills

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.