Department Administration Manager

D.H. Pace Company, Inc.; Tempe (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off & holidays

Life insurance and disability

401(k) with employer match

HSA and FSA options

Voluntary benefits

Employee discounts

Competitive compensation

Job summary

DH Pace Company, Inc. in Tempe, AZ is seeking a Department Administration Manager to lead the department, oversee billing, sales and order entries, and provide coaching to staff. A bachelor’s degree with at least two years of related experience is preferred.

Standard hours are Mon–Fri 8:00am–5:00pm with additional hours as needed. The role emphasizes performance reviews, process improvement, and delivering outstanding customer service while coordinating with other managers across shifts.

Qualifications

• Bachelor’s degree is preferred, and a minimum of two (2) years of related experience/training required.
• Proficiency in MS Office Suites
• Excellent time management skills, ability to multi-task, and prioritize work - sense of urgency is a must!
• Represent the Company in a professional manner with great customer service and verbal communication skills

Responsibilities

• Provide leadership to include performance quality monitoring, process improvement, and employee development
• Responsible for daily activities within the department’s realm of responsibilities – billing, sales, order entries and more
• Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans
• Work with other managers in scheduling staff to cover business needs on all shifts
• Discuss and establish work plan outline with staff; assign duties, responsibilities, and scope of authority
• Provide technical advice/trouble-shooting assistance when needed
• Foster a cooperative working climate conducive to maximizing employee morale and productivity, while continuing to deliver quality customer service
• Provide coaching, call support, and balanced feedback to associates in a timely manner
• Other responsibilities as assigned

Skills

Time management

Multi-tasking

Verbal communication

Customer service

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

DH Pace Company, Inc.aspires to hire aDepartmentAdministration ManagerinTempe, AZ.This person will provide leadership for employees and will be responsible for all the activities within the department's realm of responsibilities. A bachelor’s degree and a minimum of two (2) years of related experience/training or an equivalent combination of education and experience is preferred. Standard work hours are Monday-Friday, 8:00am-5:00pm with additional hours as needed.

Job Responsibilities:

• Provide leadership to include performance quality monitoring, process improvement, and employee development
• Responsible for daily activities within the department’s realm of responsibilities – billing, sales, order entries and more
• Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans
• Work with other managers in scheduling staff to cover business needs on all shifts
• Discuss and establish work plan outline with staff; assign duties, responsibilities, and scope of authority
• Provide technical advice/trouble-shooting assistance when needed
• Foster a cooperative working climate conducive to maximizing employee morale and productivity, while continuing to deliver quality customer service
• Provide coaching, call support, and balanced feedback to associates in a timely manner
• Other responsibilities as assigned

Job Qualifications:

• Bachelor’s degree is preferred, and a minimum of two (2) years of related experience/training required. Equivalent combination of education and experience considered
• Proficiency in MS Office Suites
• Excellent time management skills, ability to multi-task, and prioritize work - sense of urgency is a must!
• Represent the Company in a professional manner with great customer service and verbal communication skills

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.