Denver Luxury Jewelry Sales Specialist - In-Store & Virtual

Brilliant Earth; Denver (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Career Growth

Set Schedule

Diversity & Inclusion

Wellness Spending Account

Continued Education

Employee Discounts

Sales Incentive Programs

Mental Wellness Perks

Giving Back & Volunteer

Job summary

Brilliant Earth Denver is seeking a Luxury Sales Consultant to provide an exceptional customer experience across in-person and virtual appointments, phones, or live-chat. You will help customers find their perfect jewelry piece while meeting sales targets in a fast-paced environment.

The role is in-person at our Denver, CO location with a full-time schedule including weekends. The compensation budget is $20–$22 per hour, with a comprehensive benefits package and opportunities for growth.

Responsibilities

• Guide customers through multiple purchasing decisions via appointments and walk-in consultations.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain revenue targets.
• Proactively greet, check-in, and assist customers in the purchasing process.
• Conduct post-sale appointments for pick-ups, exchanges, re-sizing, and inquiries.
• Call customers to confirm showroom appointments and answer pre-appointment questions.
• Review customer feedback to improve experience and sales performance.
• Enforce policies in the waiting room to ensure safety and product security.
• Open and close the showroom and waiting area.
• Use ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate for sustainable, transparent jewelry.

Job description

Brilliant Earth Denver is seeking a Luxury Sales Consultant to provide an exceptional customer experience across in-person and virtual appointments, phones, or live-chat. You will help customers find their perfect jewelry piece while meeting sales targets in a fast-paced environment.

The role is in-person at our Denver, CO location with a full-time schedule including weekends. The compensation budget is $20–$22 per hour, with a comprehensive benefits package and opportunities for growth.