Luxury Jewelry Sales Consultant | In-Store Experience

Brilliant Earth; Santa Monica (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Career Growth

Set Schedule

Diverse, mission-minded team

Lifestyle Spending Account

Continued Education

Employee Discounts

Sales Incentive Programs

Mental Wellness Perks

Giving Back and Volunteer Opportunites

Medical, Dental, and Vision

401k match

Paid Time Off

Parental Leave

Disability and Life insurance

Job summary

Brilliant Earth is seeking a Jewelry Consultant for our Santa Monica showroom. You will guide customers through the life of the sale across in-person and virtual appointments, phones, or chat, providing a luxury experience while meeting sales targets.

The role requires a full-time schedule including weekends and is in-person at the Santa Monica showroom. The compensation budget for this position is $20-22 per hour, with a comprehensive benefits package and opportunities for career growth within

Qualifications

• Retail jewelry or luxury goods experience preferred.
• Weekend availability required.
• In-person showroom experience preferred.

Responsibilities

• Guide customers through purchasing decisions via appointments and walk-ins to create personalized experiences.
• Handle high volume leads via email, live chat, and phone to meet revenue targets.
• Greet customers, assist in purchasing, and educate about resizing and exchanges after sale.
• Conduct post-sale appointments for pickups, exchanges, and inquiries.
• Call customers to confirm appointments and answer pre-appointment questions.
• Review feedback to continuously improve customer experience and sales performance.
• Enforce showroom policies for safety and product security.
• Open/close the showroom and waiting area.
• Use ERP system to manage tasks and cross-function communication.
• Act as a brand advocate for Brilliant Earth's mission and sustainable jewelry.

Skills

Sales experience

Customer service

Communication skills

Product knowledge

Tools

ERP system

Job description

Brilliant Earth is seeking a Jewelry Consultant for our Santa Monica showroom. You will guide customers through the life of the sale across in-person and virtual appointments, phones, or chat, providing a luxury experience while meeting sales targets.

The role requires a full-time schedule including weekends and is in-person at the Santa Monica showroom. The compensation budget for this position is $20-22 per hour, with a comprehensive benefits package and opportunities for career growth within