Denver Front Desk Concierge – Guest Services (PTO & 401k)

Stonebridge Hospitality Associates; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

PTO

401(k) matching

Wellness programs

Life insurance

Disability coverage

Savings plans

Travel and lodging perks

Job summary

Stonebridge Hospitality Associates in Denver, CO is seeking a Front Desk Guest Service Agent to manage check-in/out, guest records, and payments using the hotel's system. The role supports front office operations and handles reservations and inquiries.

The position requires strong customer service and cash-handling skills, plus proficiency with PMS and basic office software. It is a full-time, on-site role with a focus on guest satisfaction.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, collect payments, and balance cash.
• Post charges to ledgers and balance accounts.
• Coordinate with housekeeping and maintenance.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services and local options.

Skills

Guest service

Customer service

Cash handling

PMS

Office software

Attention to detail

Tools

Word

Excel

PMS

Job description

Stonebridge Hospitality Associates in Denver, CO is seeking a Front Desk Guest Service Agent to manage check-in/out, guest records, and payments using the hotel's system. The role supports front office operations and handles reservations and inquiries.

The position requires strong customer service and cash-handling skills, plus proficiency with PMS and basic office software. It is a full-time, on-site role with a focus on guest satisfaction.