Denver Enrollment Coach - Student Pathway Advocate

Human Capital Education; Denver (CO); On-site; USD 49,000 - 67,000; Full time

Benefits offered by this job

401K plan

Unlimited PTO

Wellness program

Volunteer program

Job summary

Human Capital Education, Denver-based, seeks an Enrollment Coach to guide prospective students through the admissions process, from inquiry to enrollment, using a consultative, solution‑based approach. You will help students identify goals and present program value with enthusiasm.

Responsibilities include initiating outreach by phone, email and text; building strong relationships; managing the applicant funnel with KPIs; and coordinating with the Enrollment Services Manager to monitor pipeline

Qualifications

• Bachelor's degree required.
• Passion for education and helping people achieve their goals.
• Customer service or sales background.
• Strong relationship building skills over phone, text and email.
• Exhibit strong positive attitude and ability to foster teamwork.
• Ability to research and reinforce higher education norms and institutional policies.
• Experience with Salesforce or a similar CRM.

Responsibilities

• Initiate outreach to engage prospective students through phone, email, and text to facilitate application and enrollment in a university program.
• Build and maintain strong relationships with prospective students, supporting from initial inquiry through receipt of an admissions decision.
• Manage full applicant funnel, meeting key benchmarks, metrics, and KPIs.
• Meet regularly with the Enrollment Services Manager to monitor individual applicant status and overall pipeline progress.
• Identify and communicate programmatic trends, applicant feedback, and enrollment insights.

Skills

Customer service

Sales

Relationship building

Communication skills

Salesforce CRM

Education

Bachelor's degree

Tools

Salesforce

Job description

Human Capital Education, Denver-based, seeks an Enrollment Coach to guide prospective students through the admissions process, from inquiry to enrollment, using a consultative, solution‑based approach. You will help students identify goals and present program value with enthusiasm.

Responsibilities include initiating outreach by phone, email and text; building strong relationships; managing the applicant funnel with KPIs; and coordinating with the Enrollment Services Manager to monitor pipeline