Dental Treatment Plan Specialist & Patient Advocate

ProSmile Holdings, LLC; Cherry Hill Township (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Health Savings Account

Life & Disability Insurance

EAP

Identity Theft Protection

Legal Support Services

Discount Programs

Wellness Programs

Financial Planning Tools

Job summary

ProSmile Holdings, LLC is seeking a Treatment Plan Coordinator in New Jersey to serve as a patient concierge, guide new patients, and explain treatment plans with financial options. The role supports a growing dental practice and offers training and growth potential within a supportive team.

The position requires excellent communication, dental experience, and comfort with multi-line phones. It is a full-time, on-site role with competitive hourly pay and comprehensive benefits for eligible staff.

Qualifications

• Dental Experience required
• Excellent written and oral communication skills
• Computer competent and ability to work a multi-line phone system
• High School diploma or GED required

Responsibilities

• Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service
• Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit
• Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit
• Present and explain all treatment plans involving out of pocket costs to patients
• Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone
• Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc.
• Maintain control of all patient payments and insurance statements; reinforce the office financial policy and ensure payments are current.
• Preparing financial treatment plans and presenting to patient. Coordinate financial arrangements with the patients offering payment options
• Assist in identifying, alerting front desk, and collecting previous balances and current copays
• Performs miscellaneous job-related as assigned

Skills

Dental experience

Communication skills

Computer literacy

Multiline phone system

Education

High School diploma or GED

Job description

ProSmile Holdings, LLC is seeking a Treatment Plan Coordinator in New Jersey to serve as a patient concierge, guide new patients, and explain treatment plans with financial options. The role supports a growing dental practice and offers training and growth potential within a supportive team.

The position requires excellent communication, dental experience, and comfort with multi-line phones. It is a full-time, on-site role with competitive hourly pay and comprehensive benefits for eligible staff.