Dental Treatment Plan Coordinator & Front Desk Pro

Heartland Dental; Suwanee (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Six paid holidays

Paid time off

Job summary

Shadow Brook Dental Care is seeking an experienced Dental Receptionist/Treatment Plan Coordinator to join our fast-paced dental practice. You will engage patients, present treatment plans, manage front desk duties, and coordinate scheduling and insurance communications.

The role requires dental office experience and a strong knowledge of dental terminology and insurance, with a focus on delivering excellent patient service and accurate records in Dentrix.

Qualifications

• Minimum 2-3 years of dental office experience.
• Experience as a Treatment Plan Coordinator.
• Ability to present large treatment plans to patients.
• Strong knowledge of dental terminology, procedures, and insurance.
• Excellent communication and interpersonal skills.
• Educate patients on treatment recommendations and financial options.
• Organized, dependable, and detail-oriented.
• Team player with a positive and professional attitude.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front desk duties: phones, mail, emails, and insurance communications.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers to implement Heartland Dental systems.

Skills

Dental reception

Treatment plans

Customer service

Communication

HIPAA awareness

Tools

Dentrix

Job description

Shadow Brook Dental Care is seeking an experienced Dental Receptionist/Treatment Plan Coordinator to join our fast-paced dental practice. You will engage patients, present treatment plans, manage front desk duties, and coordinate scheduling and insurance communications.

The role requires dental office experience and a strong knowledge of dental terminology and insurance, with a focus on delivering excellent patient service and accurate records in Dentrix.