Dental Office Assistant

Heartland Dental; Suwanee (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Six paid holidays

Paid time off

Job summary

Shadow Brook Dental Care is seeking an experienced Dental Receptionist/Treatment Plan Coordinator to join our fast-paced dental practice. You will engage patients, present treatment plans, manage front desk duties, and coordinate scheduling and insurance communications.

The role requires dental office experience and a strong knowledge of dental terminology and insurance, with a focus on delivering excellent patient service and accurate records in Dentrix.

Qualifications

• Minimum 2-3 years of dental office experience.
• Experience as a Treatment Plan Coordinator.
• Ability to present large treatment plans to patients.
• Strong knowledge of dental terminology, procedures, and insurance.
• Excellent communication and interpersonal skills.
• Educate patients on treatment recommendations and financial options.
• Organized, dependable, and detail-oriented.
• Team player with a positive and professional attitude.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front desk duties: phones, mail, emails, and insurance communications.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers to implement Heartland Dental systems.

Skills

Dental reception

Treatment plans

Customer service

Communication

HIPAA awareness

Tools

Dentrix

Job description

Shadow Brook Dental Care | Dental Receptionist

Shadow Brook Dental Care is seeking an experienced Dental Receptionist/Treatment Plan Coordinator to join our team! We are looking for a confident, patient-focused professional who thrives in a fast-paced dental environment and excels at building strong relationships with patients.

Qualifications:

• Minimum 2-3 years of dental office experience required
• Previous experience as a Treatment Plan Coordinator
• Comfortable presenting and discussing large comprehensive treatment plans
• Strong knowledge of dental terminology, procedures, and insurance
• Excellent communication and interpersonal skills
• Ability to educate patients on treatment recommendations and financial options
• Organized, dependable, and detail-oriented
• Team player with a positive and professional attitude

Schedule:

• Monday - Thursday
• 7:30 AM - 5:00 PM

What We're Looking For:

• A candidate who can confidently guide patients through their treatment journey
• Someone who enjoys delivering exceptional customer service and creating positive patient experiences
• A professional with strong dental knowledge and the ability to build trust with patients

Please Note:

• Dental experience is required
• We are not considering candidates without prior dental office experience

If you're a motivated dental professional looking to join a supportive team and make a meaningful impact on patient care, we'd love to hear from you!

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.