Dental Treatment Coordinator - Elevate Patient Experience

Lane & Associates Family Dentistry; Cary (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive Insurance Coverage

401(k) Employer Contribution Plan

Quarterly Performance Bonus

Paid Time Off & Holidays

Fridays off at 2 PM

Volunteer opportunities with SmileSqud

Team events & social campaigns

Birthday & Work Anniversary surprises

Job summary

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator for our Cary Green Level location. You will be the friendly first point of contact, guiding patients through appointments, insurance, and treatment plans to ensure an exceptional experience.

You’ll support a collaborative team, manage schedules, verify benefits, and help patients understand financial options while maintaining accurate records and a welcoming reception area.

Qualifications

• 1+ year of experience in a dental front office or similar dental administrative role.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Professional, polished, and positive demeanor.
• Passion for creating exceptional patient experiences.
• Confidence communicating treatment plans and financial information with patients.
• Ability to work efficiently and collaboratively in a team environment.
• Basic computer proficiency and ability to learn new software systems.
• Experience with Denticon is a plus!
• High School Diploma or GED.

Responsibilities

• Serve as a primary point of contact for patients with a warm, welcoming experience.
• Manage a multi-line phone system including scheduling, rescheduling, and confirming appointments.
• Coordinate patient appointments to maintain productive provider schedules.
• Check patients in and out with professionalism and accuracy.
• Present and review treatment plans and financial options with patients.
• Verify insurance coverage and eligibility and explain benefits.
• Enter and update patient demographics and insurance information in Denticon.
• Maintain HIPAA-compliant electronic patient records.
• Collaborate with doctors and team to ensure exceptional patient experience.

Skills

Dental front office

Customer service

Communication

Organization

Team collaboration

Education

High School Diploma or GED

Tools

Denticon

Job description

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator for our Cary Green Level location. You will be the friendly first point of contact, guiding patients through appointments, insurance, and treatment plans to ensure an exceptional experience.

You’ll support a collaborative team, manage schedules, verify benefits, and help patients understand financial options while maintaining accurate records and a welcoming reception area.