Dental Treatment Coordinator: Patient Experience & Scheduling Pro

Dr Lane & Associates; Louisburg (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Insurance coverage after 90 days

401(k) employer contribution

Bonus opportunities

Training class in Fuquay-Varina

Employee assistance program

Paid time off

Job summary

Lane & Associates Family Dentistry in Louisburg, NC is seeking a Dental Treatment Coordinator to join our team. You will be the first point of contact for patients, manage scheduling, verify insurance, explain treatment options, and help patients understand financial options to move their care forward.

The role requires strong communication, organization, and teamwork to deliver an exceptional patient experience and support a smooth, efficient office workflow with Denticon knowledge.

Qualifications

• 1+ year of experience in a dental front office or similar administrative role.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.

Responsibilities

• Serve as a primary point of contact for patients, providing a warm, welcoming, and professional experience.
• Manage a multi-line phone system, including scheduling, rescheduling, and confirming appointments.
• Help maintain productive provider schedules by coordinating patient appointments.
• Check patients in and out with professionalism and attention to detail.
• Present and review treatment plans with patients and explain financial options and insurance benefits.
• Verify insurance coverage and eligibility and assist patients with understanding their benefits.
• Collect payments and follow established financial policies.
• Enter and update patient demographic and insurance information in Denticon accurately.
• Maintain HIPAA-compliant electronic records and clean reception area.
• Collaborate with doctors and team members to enhance patient experience.
• Perform additional duties to support practice success.

Skills

Communication

Interpersonal

Organization

Professionalism

Teamwork

Denticon

Education

High School Diploma/GED

Tools

Denticon

Job description

Lane & Associates Family Dentistry in Louisburg, NC is seeking a Dental Treatment Coordinator to join our team. You will be the first point of contact for patients, manage scheduling, verify insurance, explain treatment options, and help patients understand financial options to move their care forward.

The role requires strong communication, organization, and teamwork to deliver an exceptional patient experience and support a smooth, efficient office workflow with Denticon knowledge.