Dental Treatment Coordinator: Patient Experience

Lane-; Cary (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Insurance coverage after 90 days (HEAL

401(k) Employer Contribution Plan

Quarterly Performance Bonus

Paid Treatment Coordinator Training

Paid Time Off & Paid Holidays

Fridays off at 2 PM

Volunteer opportunities with Smile Squ

Job summary

Lane & Associates Family Dentistry is hiring a Dental Treatment Coordinator at our Cary Green Level location to enhance patient experiences. You will educate patients on treatment options, review insurance benefits, coordinate appointments, and support the financial aspects of care.

The ideal candidate has 1+ year in a dental front office, excellent communication, and a collaborative, team-focused mindset. Join a friendly, patient-centered practice with growth opportunities.

Qualifications

• 1+ year of experience in a dental front office or similar dental administrative role.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• A professional, polished, and positive demeanor.
• A passion for creating exceptional patient experiences.
• Confidence communicating treatment plans and financial information with patients.
• The ability to work efficiently and collaboratively in a team environment.

Responsibilities

• Serve as a primary point of contact for patients, providing a warm, welcoming, and professional experience.
• Manage a multi-line phone system, including scheduling, rescheduling, and confirming appointments.
• Help maintain productive provider schedules by coordinating patient appointments.
• Check patients in and out with professionalism and attention to detail.
• Present and review treatment plans with patients and explain financial options.
• Verify insurance coverage and assist patients with understanding benefits.
• Collect payments and follow established financial policies.
• Enter and update patient demographics and insurance information in Denticon.

Skills

Dental front office

Communication skills

Organization

Team player

Denticon

Education

High School Diploma or GED

Tools

Denticon

Job description

Lane & Associates Family Dentistry is hiring a Dental Treatment Coordinator at our Cary Green Level location to enhance patient experiences. You will educate patients on treatment options, review insurance benefits, coordinate appointments, and support the financial aspects of care.

The ideal candidate has 1+ year in a dental front office, excellent communication, and a collaborative, team-focused mindset. Join a friendly, patient-centered practice with growth opportunities.