Dental Treatment Concierge

Monarch Family Dental; Thornton (CO); On-site; USD 25,000 - 33,000; Full time

Job summary

Monarch Family Dental is seeking a Dental Treatment Coordinator to bridge doctors, clinical staff, front desk, and patients. You will present treatment plans, explain costs and insurance benefits, and help patients understand financial options without pressuring them.

The role emphasizes organization, clear communication, and collaboration with the team to ensure timely treatment and favorable practice performance.

Qualifications

• Previous dental office experience required.
• Knowledge of dental terminology and common dental procedures.
• Understanding of dental insurance and benefit verification.
• Strong customer service and communication skills.
• Ability to discuss financial arrangements confidently.
• Excellent organizational and time-management skills.
• Proficiency with dental practice management software.
• Ability to multitask in a fast-paced dental environment.

Responsibilities

• Review doctor-diagnosed treatment plans and clinical recommendations.
• Present treatment plans clearly and professionally.
• Explain procedures, priorities, and importance of completing care.
• Review costs, insurance benefits, and estimated patient portions.
• Ensure patients understand that insurance estimates are not guarantees of payment.
• Address patient questions and concerns about recommended treatment.
• Obtain signed treatment plan and financial consent forms before treatment.
• Follow up with patients with outstanding or unscheduled treatment.
• Discuss financial responsibilities and present payment options.
• Coordinate with front office to resolve outstanding financial questions.
• Verify coverage and estimated benefits for proposed treatment.
• Coordinate with insurance coordinator regarding coverage questions and claim follow-up.
• Schedule treatment according to doctor recommendations and priorities.
• Maintain an organized schedule to maximize production.
• Identify opportunities for larger treatment cases and same-day treatment when appropriate.
• Monitor unscheduled treatment and contact patients to encourage completion.
• Maintain accurate patient account notes and financial documentation.
• Communicate daily production and treatment acceptance opportunities to management.
• Support smooth daily operations and a positive team environment.

Tools

Dental practice management software

Job description

Monarch Family Dental is seeking a Dental Treatment Coordinator to bridge doctors, clinical staff, front desk, and patients. You will present treatment plans, explain costs and insurance benefits, and help patients understand financial options without pressuring them.

The role emphasizes organization, clear communication, and collaboration with the team to ensure timely treatment and favorable practice performance.