Dental Treatment Concierge

Great Smiles; Asheville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Great Smiles is seeking a Treatment Care Coordinator to bridge the gap between doctors and patients, welcoming new patients and guiding them through their dental journey. You will educate patients on treatment plans, discuss payment options, and assist with scheduling, pre-estimates, and follow-ups to ensure a positive experience.

In this role, you will manage relationships, coordinate with clinical staff, and help patients understand financial policies and payment options while maintaining

Qualifications

• High school diploma or equivalent.
• Healthcare or dental setting preferred.
• Knowledge of dental terminology and insurance billing procedures.

Responsibilities

• Greet patients and manage reception with a friendly, professional demeanor.
• Explain treatment plans and coordinate scheduling and payments.
• Process payments and assist with insurance pre-determinations.
• Collaborate with doctors and staff to maintain a smooth patient flow.
• Ensure HIPAA compliance and maintain patient confidentiality.

Skills

Customer service

Communication skills

Multitasking

Team player

Confidentiality

Bilingual

Education

High school diploma or equivalent

Tools

Dolphin software

Microsoft Office

Job description

Great Smiles is seeking a Treatment Care Coordinator to bridge the gap between doctors and patients, welcoming new patients and guiding them through their dental journey. You will educate patients on treatment plans, discuss payment options, and assist with scheduling, pre-estimates, and follow-ups to ensure a positive experience.

In this role, you will manage relationships, coordinate with clinical staff, and help patients understand financial policies and payment options while maintaining