IT Service Desk Specialist - Fast-Paced Tech Support

D4C Dental; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

D4C Dental is seeking a Service Desk Analyst to provide frontline technical support to employees across our corporate offices nationwide. You will troubleshoot, resolve end-user issues, and log incidents to restore services with minimal downtime.

Preferred qualifications include an Associate's degree in CS/IS or related field and 2+ years in a technical support role. Strong communication, time management, and familiarity with Windows/macOS, AD, Office 365, and MDMs are essential.

Qualifications

• Associate's degree in Computer Science, Information Systems, or a related field preferred.
• Minimum of 2+ years in a technical support or help desk role.

Responsibilities

• Log, prioritize, diagnose, and resolve incoming tickets using ticketing systems.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and update software/hardware; manage user accounts and permissions.
• Meticulously document incidents and resolutions to build a knowledge base.

Skills

Windows/macOS

Office 365

Active Directory

Communication skills

Time management

Networking basics

Printer issues

MDM

Education

Associate's degree in Computer Science/Information Systems or related field

Tools

Active Directory

Job description

D4C Dental is seeking a Service Desk Analyst to provide frontline technical support to employees across our corporate offices nationwide. You will troubleshoot, resolve end-user issues, and log incidents to restore services with minimal downtime.

Preferred qualifications include an Associate's degree in CS/IS or related field and 2+ years in a technical support role. Strong communication, time management, and familiarity with Windows/macOS, AD, Office 365, and MDMs are essential.