Dental Tech Support & Customer Experience Specialist

Panthera Dental Inc; Yorba Linda (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K plan

Medical insurance with employer贡献

Job summary

Panthera Dental Inc. is seeking a Customer Service & Technical Support Representative to act as the control tower for technical support and guide customers through our products, online accounts, and payments.

You will collaborate with internal teams to move files forward and resolve issues, delivering rigorous guidance while maintaining a strong service mindset. Experience in customer service or tech support is preferred, with a collaborative, solutions-focused approach.

Qualifications

• Experience in customer service or technical support is preferred.
• Strong customer-first mindset and problem-solving ability.
• Proficiency with Microsoft Office and computer systems.

Responsibilities

• Answer technical questions from customers via phone and email about products, website, and payments.
• Guide customers through creating and managing online accounts.
• Monitor shipments and address transportation or delivery issues.
• Collaborate with internal teams to meet customer needs.

Skills

Customer service

Technical support

Microsoft Office

Empathy

Team player

Job description

Panthera Dental Inc. is seeking a Customer Service & Technical Support Representative to act as the control tower for technical support and guide customers through our products, online accounts, and payments.

You will collaborate with internal teams to move files forward and resolve issues, delivering rigorous guidance while maintaining a strong service mindset. Experience in customer service or tech support is preferred, with a collaborative, solutions-focused approach.