Dental IT Support Specialist

Carestream Dental LLC; Northern (KY); Hybrid; USD 46,000 - 48,000; Full time

Job summary

Carestream Dental LLC is seeking a Technical Support Specialist to answer technical support questions and provide application support for dental offices. You will diagnose and resolve issues using knowledge systems, escalating when necessary to restore client operations quickly.

Responsibilities include documenting contacts, maintaining product knowledge, and contributing to knowledge base improvements while following HIPAA guidelines where applicable.

Qualifications

• Requires High School Diploma or equivalent.
• 0-1 year experience in technical service.
• Thorough knowledge of operating systems and MS applications.

Responsibilities

• Answer technical support questions and provide application support.
• Troubleshoot hardware and software issues for clients.
• Document issues and resolutions in the CRM.
• Escalate complex issues per guidelines and track via CRM.
• Provide input for product usability and supportability improvements.
• Perform data analysis and ensure HIPAA guidelines when applicable.

Skills

Communication skills

Independent work

Organization & time management

Problem analysis

Education

High School Diploma

College Degree

Technical service experience (0-1 year)

Tools

Microsoft Windows

MS Office

Job description

Carestream Dental LLC is seeking a Technical Support Specialist to answer technical support questions and provide application support for dental offices. You will diagnose and resolve issues using knowledge systems, escalating when necessary to restore client operations quickly.

Responsibilities include documenting contacts, maintaining product knowledge, and contributing to knowledge base improvements while following HIPAA guidelines where applicable.